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About the Role

HelloFresh is seeking a Creative Operations Senior Manager to lead operational execution for their fast-growing brands. This role partners closely with Marketing, Creative, and Production teams to deliver high-impact campaigns and product launches, ensuring successful execution of strategic marketing initiatives.

Responsibilities

Own Creative Operations: Lead end-to-end operational management across integrated marketing initiatives, overseeing project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.
Lead Strategic Marketing Initiatives: Manage operational delivery for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.
Cross-Functional Partnership: Serve as the primary Creative Operations partner for Brand Marketing, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.
Resource & Capacity Management: Partner with the Creative Resource Manager and Creative Operations Lead to forecast upcoming work, balance team capacity, identify resourcing risks, and recommend freelance or agency support as business needs evolve.
Drive Operational Excellence: Oversee the end-to-end creative lifecycle across multiple concurrent initiatives while continuously improving workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.
Project & Production Leadership: Develop and manage complex integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.
Workflow & Systems Optimization: Champion best practices across project management systems and operational tools, driving adoption of standardized processes while identifying opportunities for automation and scalable operational improvements.
Data-Driven Reporting: Build and maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, enabling informed decision-making across Creative Operations and Marketing leadership.
Continuous Improvement: Lead retrospectives following major campaigns, productions, and launches, documenting learnings and implementing scalable process improvements that strengthen creative operations across the organization.

Requirements

6-8 years of experience in Creative Operations, Creative Project Management, or integrated marketing operations, including direct experience managing creative workflows within an in-house creative team, agency, or studio environment.
Demonstrated experience leading complex, cross-functional marketing initiatives from planning through execution.
Strong understanding of integrated creative workflows across digital, print, packaging, photography and video production.
Experience partnering with Marketing, Creative, Production, and cross-functional stakeholders.
Strong project planning, organizational, prioritization, and risk management skills.
Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools.
Experience using reporting and resource planning tools to support operational decision-making.
Excellent communication, stakeholder management, and relationship-building skills.
Passion for process improvement, operational excellence, and building scalable ways of working.

Skills

Creative Operations
Creative Project Management
Integrated Marketing Operations
Creative Workflow Management
Digital
Print
Packaging
Photography
Video Production
Project Planning
Organization
Prioritization
Risk Management
Airtable
Jira
Asana
Monday.com
Workfront
Reporting Tools
Resource Planning Tools
Communication
Stakeholder Management
Relationship Building
Process Improvement
Operational Excellence
Scalable Workflows

Location

New York

Work Type

Onsite

Experience Level

Senior

Education Level

Bachelor's degree required

Salary/Compensations

$136,710—$158,100 USD

Benefits

Competitive salary
401k with company match that vests immediately upon participation
Generous PTO, including sabbatical
Parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education (upon 2 years of service)
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

About the Company

HelloFresh is a fast-paced, mission-driven company that is disrupting the traditional food supply chain.

Equal Opportunity

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.