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About the Role
The Ontario Arts Council (OAC) is seeking a well-rounded Systems Administrator to provide technical support for a variety of systems and platforms, networks, software and hardware. This role directly supports internal and external users by troubleshooting issues and providing support for IS&T solutions. The position suits someone who enjoys collaborative work within a small IS&T team, finds fulfillment in excellent customer service, and prefers a variety of responsibilities.
Responsibilities
- Provide direct technical troubleshooting support to staff and external system users through phone, in person, or virtual meeting.
- Troubleshoot issues and develop solutions or workarounds, proactively recommending measures to prevent future issues.
- Provide system administration for Microsoft 365 including Exchange, SharePoint, OneDrive, Teams, Intune, Entra ID (Azure AD), Defender, etc.
- Administer Active Directory accounts including login credentials, access rights and permissions, and security groups for network, applications, systems and services.
- Administer and configure servers, Active Directory, SSO, SSL(TLS), operating systems, virtual machines, and Cloud services.
- Configure and maintain network equipment including switches, routers, firewalls, VPNs, access points, and servers.
- Install, configure, and upgrade desktop, laptop, printer, smartphone, and other equipment, including both software and hardware.
- Document technical incidents, system changes, user guides, and best practices.
- Assist IS&T team members in completing routine or simple requirements for configuration and maintenance of the Grants Management System, website, and other IT applications and systems.
- Participate in testing new or updated IT platforms, systems, applications, hardware, network, and cybersecurity technologies.
Requirements
- 3+ years of work experience in the IT field as a technical support, help desk, or system administrator.
- Cloud Certification in Microsoft Azure is an asset.
- Intermediate knowledge of AWS, Azure, VMs, Single Sign On, MFA, etc.
- Proficient working knowledge of Windows desktop operating systems and Windows server systems.
- Intermediate knowledge of system customization and application development.
- At least one year of system administration experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra ID/Azure AD, etc.).
- Experience installing and configuring hardware and software on Windows platforms.
- Infrastructure experience such as networking, TCP/IP, DNS, DHCP, AD, Wi-Fi, and VPN.
- Work experience with grants management systems, processes, and activities is an asset.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills in support of a diversity of contacts.
- Excellent verbal and written English.
- Bilingual proficiency in French is an asset.
- Strong interpersonal skills and a good team player.
- Advanced organization skills and adept at multi-tasking.
- An aptitude to learn new technology quickly.
Skills
- Microsoft 365 administration
- Exchange administration
- SharePoint administration
- OneDrive administration
- Teams administration
- Intune administration
- Entra ID (Azure AD) administration
- Defender administration
- Active Directory administration
- SSO configuration
- SSL(TLS) configuration
- Server administration
- Operating system configuration
- Virtual machine administration
- Cloud services administration
- Network equipment configuration
- Switch configuration
- Router configuration
- Firewall configuration
- VPN configuration
- Access point configuration
- Hardware installation
- Software installation
- Technical troubleshooting
- Problem-solving
- Customer service
- Communication
- Interpersonal skills
- Organization
- Multi-tasking
- AWS
- Azure
- VMs
- Single Sign On
- MFA
- Windows desktop operating systems
- Windows server systems
- System customization
- Application development
- Networking
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- Grants management systems
Location
- Toronto
Work Type
- Temporary Full-Time
- Unionized
Experience Level
- 3+ years of work experience in IT field as technical support, help desk or system administrator
- At least one year of system administration experience with Microsoft 365
Salary/Compensations
- $32.78 - $49.66/hr + 4% vacation pay
Benefits
- 4% vacation pay
About the Company
- The Ontario Arts Council (OAC) is a publicly funded agency of Ontario’s Ministry of Tourism, Culture and Gaming.
- Since 1963, OAC has supported professional artists and arts organizations to benefit all Ontarians.
- Through grants, services, outreach, and partnerships, OAC fosters a vibrant and diverse arts ecosystem.
- We are committed to equity, diversity, accessibility, and inclusion, ensuring the arts remain vital to life, the economy, and community across the province.
Equal Opportunity
- OAC is committed to building a skilled and diverse workforce. Applications from all interested individuals are welcome, and individuals from equity-deserving groups are encouraged to apply and indicate this in your application.
- OAC values a diversity of perspectives, ideas and lived experiences as an asset in serving Ontario’s arts community.