Assistant General Manager at the Aloft Hotel in NW Austin, TX
Hotel Equities · Austin, TX, US
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About the Role
The Assistant General Manager will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability and ensuring all hotel operations are performed professionally and adhere to brand and company standards.
Responsibilities
- Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
- Maximizing ADR and Occupancy
- Coordinating communications between Sales and Operating departments
- Motivating, coaching, and training department supervisors
- Understanding financial statements and budget, including staffing guidelines
- Controlling department head schedule, expenses, and implementing cost-saving strategies
- Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
- Managing all aspects of the safety program, including training, reporting, and incentives
- Maintaining a cooperative and positive work environment
Requirements
- 2+ years of supervisory hotel operations experience
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt
- Knowledgeable in financial statements and budget including staffing guidelines
- Proven ability to deliver exceptional guest service results as measured through guest satisfaction
- Able to embrace property safety programs to include training, reporting, and incentives
- Display initiative, perseverance, and analytical skills
- All candidates will be required to complete a pre-employment drug screening and background check.
Skills
- Financial statements
- Budgeting
- Staffing guidelines
- Guest service
- Policy development
- Procedure development
- Systems improvement
- Safety programs
- Training
- Reporting
- Incentives
- Initiative
- Perseverance
- Analytical skills
Location
- NW Austin, Texas
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $46K - $48K
Benefits
- Quarterly Bonus
- Health, vision, and dental insurance
- 401(k)
- Vacation
- Paid Holidays
- Opportunities for growth
- Discount programs for shopping, travel, tickets and more
- Learning & Development programs and goal setting
About the Company
- Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
- Hotel Equities has redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values define who we are and how we conduct ourselves with investors, guests, and one another.
Equal Opportunity
- EOE/DFW