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About the Role
The Partner Program Manager will collaborate with partners and internal teams to drive sales growth initiatives, focusing on diversity, equity, and inclusion strategies and ensuring compliance with contractual obligations. This role involves managing the full lifecycle of program management, facilitating partner onboarding, and tracking key performance metrics to support strategic and operational performance. Additionally, the manager will handle CRM data management, conduct regional data analysis, and engage in events and training sessions to educate partners and support teams.
Responsibilities
- Collaborate with diverse partners and internal teams to support sales growth initiatives and improve strategic and operational performance.
- Develop and maintain direct relationships with key partners, including M/WBE and other technology partners, to support program objectives.
- Oversee the implementation and compliance of diversity, equity, and inclusion strategies, ensuring alignment with contractual obligations.
- Manage the full lifecycle of program management from ideation to implementation, ensuring effective stakeholder communication and engagement.
- Facilitate partner onboarding and support the rollout of new partner programs, ensuring processes are efficient and well-documented.
- Act as a subject matter expert in program management, providing guidance and developing business proposals aligned with sales and partner goals.
- Track and report on key performance metrics, including diversity spend and contributions to revenue and margin growth.
- Coordinate and participate in events, webinars, and training sessions to educate partners and support teams on service offerings and program initiatives.
- Handle CRM data management, assist with business intelligence reporting, and conduct regional data analysis to inform decision-making.
- Address and escalate issues as needed, maintaining regular communication with leadership and ensuring resolution aligns with business objectives.
Requirements
- Ability to thoroughly understand and analyze contracts and statements of work.
- The ability to effectively utilize applications like Word, Excel, PowerPoint, OneNote, Project, and Visio to enhance productivity and perform various tasks efficiently.
- Ability to effectively communicate and collaborate with C-suite executives and other leaders, ensuring alignment of strategic initiatives and organizational objectives.
- Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization.
- Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.
- Ability to travel to SHI, Partner, and Customer Events
- Ability to travel 10%
Skills
- Collaboration
- Problem-Solving
- Communication
- Follow-Through
- Self-Motivation
- Presenting
- Time Management
- Adaptability
- Initiative
- Negotiation
- Organization
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years of experience in sales/sales support, partner support, or a similar role
- Intermediate
Education Level
- Bachelor’s Degree or relevant work experience required
Salary/Compensations
- The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status