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About the Role

As a Claims Advocate - Property & Casualty Claims, you will manage and handle claims of low complexity from intake through resolution, proactively follow up on open P&C claims, negotiate with adjusters on behalf of clients, and develop loss analysis reports.

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of low complexity from intake through resolution.
Assigned multiple client accounts to actively monitor and manage.
Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
Develop loss analysis reports including but not limited to Loss Summaries.
Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Execute all other claims-related duties as assigned.

Requirements

Bachelor's Degree in any field or applicable 2+ years of experience in the insurance industry
Excellent organization and time management skills
Strong communication and customer service abilities
Ability to research and analyze problems independently
Multi-tasking capability with strong attention to detail
Ability to self-check work for accuracy
Proficiency in Microsoft Word and Excel
Willingness to learn Origami and EPIC systems
Prior insurance (brokerage or carrier) experience preferred
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Skills

Origami
EPIC
Microsoft Word
Microsoft Excel
Claims Management
Negotiation
Client Relationship Management
Problem Analysis
Attention to Detail
Time Management
Communication
Customer Service

Location

Driving distance to any MMA Southeast office
Ability to commute to the office a minimum of three days per week

Work Type

Hybrid

Experience Level

2+ years of experience in the insurance industry

Education Level

Bachelor's Degree

Benefits

Medical, dental and vision insurance
401K and company match program
Company-paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities

About the Company

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.
With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Equal Opportunity

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.