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About the Role

Corpay is seeking a Senior Account Manager - Financial Institutions to join our Cross Border line of business. This role focuses on ensuring long-term growth, retention, and profitability through strong client relationships and exceeding implementation, onboarding, and payment-based SLAs.

Responsibilities

Proactively assist clients throughout the payment process, understanding Corpay's Go-To-Market strategies, Payment Subject Matter expertise, workflow solutioning, API integration, and Corpay Product and Service offerings.
Analyze requests and provide information to resolve client needs, becoming a trusted extension of the client's team.
Obtain and evaluate relevant information, following Best Practices and seeking additional synergies.
Work independently and with a hybrid team.
Communicate and coordinate with internal departments to deliver prompt and informative responses to clients.
Resolve all queries in a timely and professional manner, maintaining SLAs.
Perform customer verifications and 'Know Your Customer' checks, ensuring compliance and timeliness.
Move milestones through established processes with accuracy and suggest process improvements.
Provide professional service, managing internal obstacles invisibly to the client.
Work quickly to resolve customer issues.
Proactively monitor systems and processes to ensure outstanding issues are resolved promptly.
Provide feedback to management on customer experience and preferences.
Collaborate with internal sales, trading, and support teams, as well as other internal stakeholders, to leverage organizational capabilities and satisfy customers.

Requirements

5+ years successful client-facing role as an Account Manager servicing Financial Institutions and complex clients.
Ability to lead and provide fulsome support for an end-to-end process, capturing information and reconciling data.
IT literate with the ability to quickly learn new systems, processes, and troubleshoot.
Ability to handle multiple priorities and time-sensitive queries with ownership until resolution.

Skills

Strong relationship-building skills
Strong communication skills
Detail-oriented
Action-oriented
Organized
Manages multiple priorities
Manages client expectations
Payment Subject Matter expertise
Workflow solutioning
API integration
Corpay Product and Service offerings
SWIFT knowledge
EFT knowledge

Location

Toronto, Canada

Work Type

Onsite
Hybrid

Experience Level

Senior

Salary/Compensations

CAD $80,000 to $120,000

Benefits

Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits, as of day one
Quarterly Commission program
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

About the Company

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies.
Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Equal Opportunity

Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.