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About the Role

RA runs a global ticketing marketplace where money moves, tickets scan, and events sell out quickly. The Chief Technical Officer owns the engineering systems behind this, including web, apps, core platform, and infrastructure, focusing on shipping speed and system stability. This is an engineering leadership role, distinct from product strategy, which is managed by the Chief Platform Officer. The ideal candidate will have experience rebuilding a team around AI tooling and demonstrating measurable improvements in estimation, review, testing, and shipping.

Responsibilities

Own engineering delivery across web, mobile, and core platform.
Set processes for scoping, estimating, reviewing, releasing, and verifying work in production.
Be accountable for the pace and quality of delivered work.
Own the technical architecture and its multi-year plan, deciding on rebuilds, replacements, or maintenance.
Own reliability, performance, and security, with a focus on ticketing and payments.
Own the technical aspects of payments, including gateway integrations, pay-in/pay-out infrastructure, fraud tooling, and risk/compliance systems.
Own developer effectiveness and set the risk model for shipping.
Integrate AI into RA's engineering practices across tooling, code review, testing, and delivery.
Ensure AI-driven throughput gains are translated into shipped work rather than idle capacity.
Partner with the Chief Platform Officer on delivery planning, scoping, backlog readiness, and technical trade-offs.
Assess and develop existing engineering leadership.
Build the engineering management layer, own technical hiring, and maintain the engineering bar.
Reduce dependencies on single individuals.
Own build-versus-buy decisions and technology spend, including vendors, infrastructure costs, and investment sequencing.
Set and utilize engineering metrics for delivery, reliability, incidents, and developer effectiveness to drive system improvements.

Requirements

Ten or more years leading engineering organizations, with several years at Head of Engineering, VP Engineering, Chief Technical Officer, or equivalent level, managing managers.
Experience running systems where failure is expensive and visible, such as high-traffic consumer platforms, payments, ticketing, or comparable transactional infrastructure.
Evidence of raising delivery pace in an existing organization.
Genuine AI fluency in engineering practice, with experience changing how a team works with AI tooling and specific examples of improvements.
Strong architectural judgment and a track record of simplifying systems while improving reliability and speed.
Strength in both web and native mobile engineering, or the judgment to lead one credibly without direct building experience.
Experience with payments, financial flows, or regulated data, and comfort working within a policy framework set by Finance.
Judgment to distinguish real technical debt from old work and sequence rebuilds without stopping the business.
Experience taking on and improving an existing team, not just building from scratch.
Clear, direct communication with non-technical individuals.
Experience in ticketing, marketplaces, events, music, or media is an advantage.
A passion for electronic music and an interest in the global electronic music community.

Skills

Engineering leadership
AI tooling integration
System architecture
Reliability engineering
Performance engineering
Security engineering
Payment systems
Developer effectiveness
Technical hiring
Build vs. buy decisions
Vendor management
Infrastructure cost management
Investment sequencing
Engineering metrics
Web engineering
Mobile engineering
Communication

Location

London

Work Type

Hybrid
Permanent
Full-time

Experience Level

Senior leadership
Managing managers

Salary/Compensations

£100,000 to £120,000

Benefits

Generous annual leave policies
Hybrid or remote work options
Matching pension schemes and/or 401k
Comprehensive staff wellbeing initiatives
Discounted ClassPass memberships
Custom-fitted earplugs
Company-led social events
Team lunches
Discounts on RA merch
Paid annual volunteering allowance
Regular company-wide Q&A’s with senior leadership
Ongoing virtual educational training sessions

About the Company

Founded in 2001, Resident Advisor (RA) is a long-running music media brand and a cornerstone of the dance, electronic, and DJ ecosystem, reaching over 7 million monthly users.
RA operates a global ticketing marketplace.
RA is an independent company run by devoted dance music enthusiasts with a mission to bring together the world's electronic music communities.
RA utilizes its Global Content Network (GCN) and international teams to connect with hyper-niche local scenes.
RA became B-Corp certified in 2024, signifying commitment to social and environmental impact.
RA's values include celebrating progressive values in electronic music, advocating for inclusivity and equity, honoring the history of electronic music, using innovation to empower the community, prioritizing purpose over profit, and maintaining honesty.

Equal Opportunity

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations.
We aim for our team to reflect the communities we engage with.
We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.
Transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).