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About the Role

The Product team at Félix is growing. We're a small but mighty group building the foundation for a world-class product function inside one of the fastest-growing fintech companies in LATAM and the U.S. Our mission is to build financial tools to empower Latino immigrants in the U.S., expanding from remittances to a multiproduct offering including consumer lending, wallet, and payments. As Senior PM Multiproduct Experience Enablement, you will own the internal platform enabling domain teams to build, launch, and operate intelligent product conversations, leading our self-service Flow Platform and driving enablement from configuration to testing and human-handoff workflows. You will partner with Engineering, Design, Compliance, and Support to establish platform governance and automate recurring team needs.

Responsibilities

Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Requirements

Strong technical product-management background with demonstrated experience working closely with engineering teams on complex platform or infrastructure products.
Experience with API products, developer platforms, internal tools, workflow systems, or other products whose primary users are technical or operational teams.
Ability to understand system architecture, service boundaries, data flows, integration patterns, and technical tradeoffs, and translate them into clear product requirements.
Experience defining reusable primitives, interfaces, governance, and self-service capabilities that enable multiple teams to build independently.
Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers, including migrations, rollout, and change management.
Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
Advanced English level.
Equivalent competencies in the above will also be considered.

Skills

AI
blockchain
stablecoins
platform infrastructure
APIs
workflow engines
testing frameworks
observability
release management
experimentation
AI evaluation

Location

U.S.

Work Type

full-time

Experience Level

Senior

Salary/Compensations

Competitive salary

Benefits

Initial stock options grant
Annual performance bonus
401 (k)
Health, dental, and vision plans
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment

About the Company

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series C company, backed by over $200 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and Andreessen Horowitz with support from General Catalyst Customer Value Fund.
Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get sh*t done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all.
This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long.
We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence.
We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better.
We are building the future, today.

Equal Opportunity

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.