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About the Role
Manage all aspects of front desk operations and serve as a key point of contact for guests and vendors, requiring professionalism, outstanding communication skills, and the ability to thrive in a fast-paced environment.
Responsibilities
- Check-in/Check-out hotel guests
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepare all necessary reports during each shift for the management team
Requirements
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Employee is regularly required to stand, sit or walk for an extended period of time
- The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors
- Island Hospitality is unable to guarantee a specific number of work hours per week
Skills
- Outstanding communication skills
- Ability to work in a fast-paced environment
- Professionalism
- Courtesy
- Guest service
Work Type
- Flexible scheduling availability
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Referral bonus program to ANY of our locations
About the Company
- Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
- As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
- Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Equal Opportunity
- Equal Opportunity Employer