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About the Role
Manage all aspects of front desk operations and serve as a key point of contact for guests and vendors. This role requires professionalism, courtesy, outstanding communication skills, and the ability to thrive in a fast-paced environment. Flexible scheduling availability may be required.
Responsibilities
- Check-in/Check-out hotel guests
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepare all necessary reports during each shift for the management team
Requirements
- Highly motivated team player with strong initiative and desire for achievement
- Effective in handling workplace problems, including anticipating, preventing, identifying, and solving them
- Ability to identify and correct potential security problems
- Ability to work alone and perform well under stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Must be able to stand, sit, or walk for an extended period of time
- Work hours are variable and based on guest occupancy, season, staffing, and other factors
Skills
- Communication skills
- Problem-solving
- Guest service
Work Type
- Full-time
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan with company match
About the Company
- Island Hospitality is committed to employee development with a formalized training and development program.
- Island Hospitality offers a Team Member Wellness Program.
- Island Hospitality uses E-Verify to confirm work authorization.
Equal Opportunity
- Equal Opportunity Employer