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About the Role
Freedom of the Press Foundation (FPF) is hiring a 25-hour-per-week IT support specialist to support staff and provide the infrastructure team with more capacity for project work. This hybrid role is primarily remote, with up to two days a week on-site in Brooklyn, NY. The schedule requires standard overlap with U.S. Eastern Time core business hours. The position will provide front-line technical support and take on scoped projects.
Responsibilities
- Provide front-line response for IT support tickets and requests in a mixed Mac/Linux environment.
- Manage onboarding, offboarding, hardware setup, and asset management.
- Offer in-office coverage, including backup support when the IT/infrastructure engineer is unavailable.
- Maintain documentation systems.
- Support access management and perform account provisioning/deprovisioning.
- Undertake scoped projects or tasks, such as workflow automation or implementing new tools and services.
- Help monitor and triage CVEs and alerts affecting infrastructure.
- Perform other responsibilities as assigned by the engineering manager for infrastructure.
Requirements
- One-plus year(s) in IT providing technical support in an engineering/highly technical environment.
- Strong customer service skills.
- Experience with ticketing systems and managing a support queue.
- Experience in access management, user authentication, and authorization processes.
- Comfort in a terminal with knowledge of basic shell commands.
- Comfort working in a mixed Linux and Mac environment.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to nontechnical audiences.
- A passion for the First Amendment, transparency, and protecting the rights of journalists and whistleblowers.
Skills
- GPG
- Git
- SSH
- Networking
- Basic Python scripting
- Shell scripting
- Onboarding/offboarding processes
- Asset tracking platforms
- Google Workspace administration
- Monitoring and alerting tools (e.g., Pingdom, Icinga)
- GitHub
Location
- Brooklyn, NY
- Remote
- Hybrid
Work Type
- Part-time
- Hybrid
- Remote
Experience Level
- One-plus year(s) experience
Salary/Compensations
- $35/hour
About the Company
- Freedom of the Press Foundation (FPF) is a nonprofit organization dedicated to protecting, defending, and empowering public-interest journalism.
Equal Opportunity
- FPF does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual or reproductive health decisions, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law.