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About the Role

The Laundry Attendant at Sonesta Select Oyster Point is responsible for maintaining a constant supply of clean linens for the hotel, performing all stages of linen processing, and ensuring the cleanliness and sanitization of laundry machinery and the laundry area. Flexible scheduling, including days, weekends, and holidays, is required.

Responsibilities

• Complies with all company and departmental policies and procedures.
• Retrieves linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
• Sorts, loads, unloads, folds, and presses linen and other items according to hotel standards and company expectations.
• Operates washing, drying, and pressing equipment according to instructions, following all applicable safety standards and using PPE if necessary.
• Maintains cleanliness and organization of the laundry room at all times.
• Inspects linen and towels for stains, tears, or other imperfections to ensure guest satisfaction.
• Reports or logs deficiencies to the Executive Housekeeper, Housekeeping Supervisor, or General Manager immediately.
• Effectively communicates with hotel departments to ensure guest satisfaction.
• Maintains professionalism consistent with hotel and company expectations.
• Secures and maintains custody of equipment, keys, and supplies.
• Properly handles, labels, and stores cleaning supplies.
• Assists with monthly linen inventory.
• Ensures proper storage and security of the laundry area and supplies at all times.
• Maintains positive guest relations, friendly and professional communication, and excellent guest service.
• Responds to guest requests and inquiries immediately.
• Thoroughly cleans/sanitizes laundry to be guest-ready and returns laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices.
• Replenishes laundered items according to operational standards.
• Reports any discrepancies or department needs to the Executive Housekeeper.
• May assist in providing training to new or existing staff with training needs as directed by management.
• Performs other duties as required, including cross-training.

Requirements

• Able to squat, kneel, twist, bend, and crouch.
• Able to work in confined spaces with fluctuating temperatures.
• Able to tolerate exposure to dust and cleaning chemicals and follow all safety precautions and use all safety equipment.
• Able to lift, push, pull, and carry a minimum weight of approximately 30-50lbs.
• Able to stand/walk for long periods of time.
• Ability to maintain effective and quality work performance consistently.
• Possesses a thorough understanding of hotel regulations, operational processes, policies, and obligations.
• Willingness and ability to function as an effective team member through good communication and cooperation.
• Must demonstrate flexibility and ability to adapt to change.
• Ability to organize, prioritize, and meet deadlines.
• Must be able to multi-task and handle pressure.
• Those who are ineligible to work in the United States will not be considered.

Skills

• Experience with industrial cleaning equipment, chemicals and products.

Location

• Oyster Point

Work Type

• Variable shifts
• Weekends
• Holidays

Experience Level

• 2-4 years' experience in the hospitality industry in housekeeping highly preferred.
• Work experience as a laundry attendant, room attendant, housekeeper or maid preferred.

About the Company

• Sonesta Select Oyster Point

Equal Opportunity

• We are an equal opportunity employer and make employment decisions without regard to membership in any protected class.