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About the Role
Drive the architectural vision and implementation of a next-generation AI-powered Production Intelligence platform, combining SRE practices with modern agentic AI to transform how engineering and leadership teams monitor, diagnose, and auto-remediate global SaaS infrastructure.
Responsibilities
- Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure.
- Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.
- Architect ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate Mean Time to Detection (MTTD) and Resolution (MTTR).
- Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows with rigorous safety, security, and quality guardrails.
- Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep-dive post-incident reviews (PIRs).
- Mentor senior and mid-level engineers, establish engineering best practices, and drive alignment across global development and operations teams.
- Manage priorities and deadlines, communicate progress clearly, and work across teams to turn production needs into reliable software and AI-assisted capabilities.
Requirements
- Bachelor’s degree + 8 years of related experience, Master’s + 6 years, or PhD + 3 years in Computer Science, Software Engineering, or a related technical field.
- Proven record as a Technical Lead or Lead SRE/Software Engineer delivering distributed, high-availability SaaS platforms at scale.
- Strong proficiency in Python, Go, Java, or C++ with experience designing microservices, APIs, and production automation.
- Deep experience with Kubernetes, Docker, and container orchestration in large-scale multi-cluster environments.
- Proven background in SRE practices: SLI/SLO design, observability platforms (metrics/logs/traces), incident management, and automated RCA.
- Hands-on experience building LLM pipelines, AI Agents, Model Context Protocol (MCP) servers/clients, RAG architectures, and evaluation frameworks.
- Experience with OpenTelemetry (OTel), Prometheus, Grafana, Splunk, ThousandEyes, or distributed tracing systems.
- Expertise in public cloud providers (AWS, GCP, Azure), Terraform/IaC, and GitOps/CI/CD pipelines (Jenkins, GitHub Actions).
- Experience implementing responsible AI guardrails, deterministic fallback logic, and policy-driven remediation engines.
- Experience with streaming and data platforms (Kafka, Redis, PostgreSQL, Elasticsearch/Vector DBs).
Skills
- Python
- Go
- Java
- C++
- Microservices
- APIs
- Production Automation
- Kubernetes
- Docker
- Container Orchestration
- SRE practices
- SLI/SLO design
- Observability platforms
- Incident management
- Automated RCA
- LLM pipelines
- AI Agents
- Model Context Protocol (MCP)
- RAG architectures
- OpenTelemetry (OTel)
- Prometheus
- Grafana
- Splunk
- ThousandEyes
- Distributed tracing
- AWS
- GCP
- Azure
- Terraform
- IaC
- GitOps
- CI/CD pipelines
- Responsible AI guardrails
- Streaming platforms
- Data platforms
- Kafka
- Redis
- PostgreSQL
- Elasticsearch
- Vector DBs
Location
- Global
Work Type
- Full-time
Experience Level
- Technical Lead
- Lead SRE
- Senior Engineer
- Mid-level Engineer
Education Level
- Bachelor's degree
- Master's degree
- PhD
About the Company
- The Collaboration Technology Group is redefining the future of teamwork, building services that connect people effortlessly across devices, locations and time zones.
- Our team builds, runs and continuously improves the platform services behind Cisco’s collaboration products, operating at global scale across numerous datacentres.
- We’re a passionate, collaborative team focused on reliability, innovation and engineering excellence.
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.