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About the Role
Reporting to the IT Business Integration Manager, this role leads technology initiatives from business need through implementation and closure. The Project Manager, IT will bring structure, visibility, and accountability to projects, working with stakeholders to understand problems, map processes, define requirements, evaluate solutions, and ensure technology initiatives deliver intended business outcomes. This role connects business needs with technology delivery, coordinating teams and partners through planning, solution design, development, testing, implementation, adoption, and handover. It also contributes to consistent project and portfolio governance, strengthening how technology initiatives are prioritized, managed, and delivered.
Responsibilities
- Lead projects from business need through implementation, defining scope, objectives, deliverables, timelines, resources, and budgets.
- Develop and maintain integrated project plans, manage competing priorities, and keep work moving against agreed objectives and business outcomes.
- Work directly with stakeholders to understand business objectives, pain points, processes, and expected outcomes.
- Lead discovery and requirements sessions, document current- and future-state processes, identify gaps and dependencies, and translate business needs into clear business, functional, system, and integration requirements.
- Evaluate solution options with technical teams and external partners, considering configuration, integration, architecture, build-versus-buy, and cloud versus on-premises approaches.
- Coordinate solution design, development or configuration, integration, testing, and implementation.
- Coordinate test scenarios, user acceptance testing, business acceptance, defect resolution, go-live criteria, operational ownership, and handover.
- Proactively manage project risks, issues, dependencies, decisions, changes, and competing priorities.
- Lead project status meetings, provide clear visibility into project health and delivery risks, and escalate issues when leadership decisions or trade-offs are required.
- Support IT demand intake, prioritization, and portfolio planning while bringing consistency to project standards, templates, reporting, and governance.
- Facilitate Steering Committee and project governance meetings, document decisions and accountabilities, and support leadership with prioritization and investment decisions.
- Coordinate business readiness, communications, training, and post-implementation stabilization to support adoption.
- Establish clear measures of success, track delivery and business outcomes, and capture lessons learned to continuously improve technology initiative delivery.
Requirements
- Experience leading IT or technology-enabled business projects through planning, implementation, and closure.
- Ability to build practical project plans, manage scope, budgets, risks, dependencies, and competing priorities.
- Comfort working directly with stakeholders to understand business problems, processes, and desired outcomes and translating them into clear requirements.
- Ability to document current- and future-state processes, identify gaps and dependencies, develop requirements documentation, process flows, user stories, and acceptance criteria.
- Understanding of enterprise technology environments and how business requirements connect to systems, integrations, and technology solutions.
- Comfort working with technical specialists and partners across solution design, configuration or development, integrations, testing, implementation, and operational handover.
- Understanding of Agile, Waterfall, and hybrid project delivery approaches and ability to adapt approach.
- Ability to build trusted relationships across business and technology teams and influence without direct authority.
- Ability to facilitate discovery sessions, navigate competing priorities, challenge assumptions constructively, and bring stakeholders together to make decisions.
- Ability to turn complex business and technology information into clear, concise communication for different audiences, including senior leaders.
- Ability to ask questions, surface risks, escalate issues, and help teams make practical trade-offs.
- Organized, proactive, and comfortable working through ambiguity.
- Ability to introduce structure without being rigid, adjust approach as requirements evolve, and share knowledge and practical best practices.
Skills
- Project Management
- Business Analysis
- Stakeholder Management
- Communication
- Risk Management
- Agile Methodologies
- Waterfall Methodologies
- Jira
- MS Project
- Smartsheet
Location
- Scarborough
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Education Level
- PMP certification preferred
- Additional project, Agile, or IT service management certifications are an asset
Salary/Compensations
- $80,000-$100,000
About the Company
- Array Marketing has been a global leader in the retail display and in-store merchandising services industry for over 40 years.
- Global brands rely on Array's team of over 2,000 employees worldwide to create great retail experiences.
- The company is committed to building on its strength, industry knowledge, and design innovation to accelerate growth.
- Array seeks critical thinkers who are data-driven, have a strong work ethic, and care about best practices and customer outcomes.
Equal Opportunity
- Diversity, equity and inclusion are a critical component of life at Array Marketing and we are committed to making these values an integral part of our culture.
- We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.
- Array Marketing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA').