Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this 24-HR Services Relief Worker role.
Rezi rewrites your resume against Fred Victor Centre's job description. Free.
Tailor your resume to this 24-HR Services Relief Worker role.
Rezi rewrites your resume against Fred Victor Centre's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the 24-HR Services Relief Worker posting at Fred Victor Centre — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the 24-HR Services Relief Worker posting at Fred Victor Centre — free, in seconds.
About the Role
Fred Victor's 24-Hour Services department provides emergency and transitional shelters, including the 24-Hour Respite Program, which offers shelter and support for chronically homeless individuals. This role offers a caring and supportive environment, opportunities for career growth, and the chance to make a difference in the lives of those experiencing poverty and homelessness.
Responsibilities
- Process client intakes, transfers, and support clients with daily needs.
- Record client notes, intake forms, and discharge plans in accordance with The Toronto Shelter / Respite Standards and FVC’s policies and procedures.
- Support the team with daily operations such as meal serving, disinfecting areas, work orders, and covering the main office.
- Perform safety checks and building rounds.
- Intervene and deescalate crisis situations during shift and report all accidents, injuries, and occurrences in writing.
- Resolve client complaints when appropriate, including timely follow-up.
- Provide appropriate referrals, information, and advocacy to other support services to assist clients.
- Lead and support external agency staff while they are onsite delivering support services to clients.
- Engage, encourage, assist, and support participants to address housing and program related issues through problem solving and accessing community resources.
- Work in accordance with the Ontario Occupational Health and Safety Act.
- Perform other duties as assigned by the Manager.
- Cook and prepare meals for 40 or more residents (at certain sites).
Requirements
- 1-2 years of direct experience in a residential or congregate setting.
- Experience working from a client-centered approach with chronically homeless adults from diverse backgrounds, including those facing barriers due to physical and mental health, substance use, social isolation, abuse, sexual orientation, criminal justice history, recent immigration, or who are non-binary/transgender, or have pets.
- Strong written, interpersonal, and oral communication skills.
- Informal counseling, analytical, and group facilitation skills.
- Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
- Strong skills in crisis intervention, and conflict resolution.
- Sound problem-solving and decision-making skills under pressure.
- Knowledge and awareness of the housing first approach.
- Extensive knowledge of community-based resources for low-income people.
- Ability to network with external agency staff to meet client needs.
- Ability to work productively within a team setting and independently.
- Ability to constructively give and receive feedback.
- Ability to work with limited direct day-to-day supervision.
- Strong organizational, written and oral administrative skills.
- Literacy in Word, Excel, Outlook, Windows, SMIS.
- A police record check is required by the final candidate prior to hiring.
Skills
- Client-centered approach
- Written communication
- Interpersonal communication
- Oral communication
- Informal counseling
- Analytical skills
- Group facilitation
- Planning
- Prioritization
- Adaptability
- Flexibility
- Crisis intervention
- Conflict resolution
- Problem solving
- Decision-making
- Housing first approach
- Community resource knowledge
- Networking
- Teamwork
- Independent work
- Feedback
- Organizational skills
- Administrative skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Windows
- SMIS
- Microsoft Teams
- Database programs
Location
- 701 Fleet Street, Toronto
Work Type
- Relief
- Bargaining Unit
- Permanent
- Various shifts (morning, evening and overnight)
Experience Level
- 1-2 years of direct experience
Salary/Compensations
- $22.65 per hour
Benefits
- 8% Vacation Pay
- Access to employee and family assistance plan
About the Company
- For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
- Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
- We are committed to ending homelessness, one person at a time.
- With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
- Many members of the management team started in relief and front-line roles.
Equal Opportunity
- Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
- We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
- If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
- We strive to provide reasonable accommodations whenever requested.
- Information received relating to accommodation requests will be treated with confidentiality.