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About the Role
The Member Services Agent is the first point of contact for members entering the club, responsible for delivering an exceptional first impression of their member experience.
Responsibilities
- Execute the daily operations of the Front Desk
- Ensuring an efficient flow of members in and out of the club
- Delivering exceptional member experience
- Address and respond to member and guest complaints, concerns and requests in an efficient and timely manner
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Answer phones in a prompt and courteous manner – recording and processing all guest calls, messages, requests, questions or concerns
- Accurately process all cash and credit card transactions using established procedures and software
- Communicate any outstanding member or guest requests or issues to management
- Work as part of a team and communicate with other departments as per club procedures to ensure excellent quality and service
- Participate in club and community events as needed
Requirements
- Bachelor degree and/or experience working in customer service preferred
- Experience working with CSI/Daxko membership software preferred
- Advanced computer literacy (Word, Excel, PowerPoint, email)
- Must have excellent oral/written communication and interpersonal skills
- Must be able to interact with all levels of guests in a professional and cordial manner
- Exceptional organizational/problem solving skills
- Must be self-motivated and very detail oriented
- Flexible shift availability including evenings, weekends and holidays
- Employees may be required to work varying schedules to reflect the business needs of the club
- Attendance at all scheduled training sessions and meetings is required
Skills
- Customer service
- CSI/Daxko membership software
- Word
- Excel
- PowerPoint
- Oral communication
- Written communication
- Interpersonal skills
- Organizational skills
- Problem solving skills
Education Level
- Bachelor degree
Salary/Compensations
- Hiring rate up to the midpoint of the pay range
- Up to the range maximum for candidates with significant experience and skills
About the Company
- 10XTO is a world-class athletic facility with 90,000 sq. ft. of both indoor space and terraces, designed to embrace guests and members in a lifestyle dedicated to the ultimate in health, wellness, and balance.
- 10XTO will be staffed by the most outstanding professionals and outfitted with a rooftop pool, squash courts, tennis courts, state of the art weight and cardio machines, classes, a golf simulator and a fully staffed children’s play zone.
Equal Opportunity
- 10XTO is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
- This posting represents a current vacancy and 10XTO does not use artificial intelligence to screen, assess, and/or select applicants.