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About the Role
RA's platform is the product people experience, including apps, ra.co, and tools for promoters. The Chief Platform Officer will own how the platform develops, setting product direction and standards in partnership with the Chief Technical Officer. This role requires an AI-native product leader who views AI as a fundamental change in product development and operations, aiming to create leverage through better products, automation, and modern work practices. The role encompasses Product, Product Design, Data & Analytics, Platform Support, and RA's AI operating model, with the goal of improving the product for users and the organization for employees.
Responsibilities
- Own the product strategy and roadmap across RA's platform: the RA Guide apps on iOS and Android, ra.co, promoter and venue tools, Scanner and what comes next.
- Set clear priorities and sequencing so the company understands what is being built and why.
- Set the standard for mobile as a first-class product environment.
- Own RA's AI operating model: how AI is used across product development, support, data and company operations, and where it becomes part of the customer product itself.
- Set clear standards for responsible use, covering customer and promoter data, generated content and product design.
- Own Customer and Promoter Support as part of the platform.
- Be accountable for service quality, and use what support sees to identify recurring product problems and opportunities for automation and self-service.
- Make promoter self-service materially better.
- Work with Growth and Revenue on acquisition, onboarding and activation so more promoters succeed on RA without manual intervention.
Requirements
- This is a product role rather than an engineering one.
- Requires evidence of a close partnership with a Chief Technical Officer.
- Requires applicants to be based in London.
- Requires working from the office three days per week.
Skills
- AI-native product leadership
- Product strategy
- Roadmap development
- Mobile product standards
- AI operating model development
- Responsible AI use
- Customer and Promoter Support
- Automation
- Self-service optimization
- Acquisition
- Onboarding
- Activation
Location
- London
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Senior leadership
Salary/Compensations
- £100,000 to £120,000
Benefits
- Comprehensive staff wellbeing initiatives
- Regular activities and workplace programmes to support mental and physical health
- Discounted ClassPass memberships
- Custom-fitted earplugs
- Company-led social events
- Team lunches
- Discounts on RA merch
- Paid annual volunteering allowance
- Regular company-wide Q&A’s with senior leadership
- Ongoing virtual educational training sessions for all staff
About the Company
- Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem.
- RA's audience of over 7 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 20 years.
- RA is a small company, with just over 100 full-time staff and a large global surface area.
- As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities.
- Our Global Content Network (GCN) and international teams help us establish connections with hyper-niche local scenes.
- We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards.
- Our values include: Electronic music is art, celebrating progressive values, advocating for inclusivity and equity, honouring the past, present and future of electronic music, using innovation to empower the community, choosing honesty over gain and purpose over profit, and always being 'front left'.
Equal Opportunity
- A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
- Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).
- We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations.
- We aim for our team to reflect the communities we engage with.
- We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.