Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Facility Coordinator role.
Rezi rewrites your resume against BGIS's job description. Free.
Tailor your resume to this Facility Coordinator role.
Rezi rewrites your resume against BGIS's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Facility Coordinator posting at BGIS — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Facility Coordinator posting at BGIS — free, in seconds.
About the Role
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services, including managing the life cycle of work orders. This role ensures vendors adhere to SLAs and complete work on time to maintain a high level of customer service, while also ensuring adherence to policies and procedures, data integrity, quality planning, and KPI work order metrics.
Responsibilities
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and POs.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLAs are achieved.
- Review compliance documentation and upload to RealConnect.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Generate required data for SLA Scorecard.
- Available to work evenings and weekends.
- Other duties as assigned.
- Advise management team of issues, concerns, or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
Requirements
- 1-3 years experience with RealSuite and other BGIS applications.
- 1-3 years experience with strong customer-oriented skills.
- 1-3 years experience with strong administrative and organizational skills.
- 1-3 years experience with analytical and problem-solving skills.
- 1-3 years experience with ability to work independently.
- 1-3 years experience with strong attention to detail and data accuracy.
- 1-3 years experience with Excel in managing large amounts of data.
- 1-3 years experience with ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up.
- 1 year experience working in a Shared Service environment.
Skills
- Strong written and verbal communication
- RealSuite and other BGIS applications
- Customer-oriented skills
- Administrative and organizational skills
- Analytical and problem-solving skills
- Ability to work independently
- Strong attention to detail and data accuracy
- Excel experience in managing large amounts of data
- Ability to communicate clearly and effectively
- Experience working in a Shared Service environment
Work Type
- Full-time
Experience Level
- 1-3 years
Salary/Compensations
- $54,185 - $67,732 per annum