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About the Role

The Administrative Resource Specialist – Behavioral Health is a frontline member of the behavioral health team, responsible for administrative support functions within the office. This role involves processing patient information and supporting behavioral health services.

Responsibilities

Utilize electronic medical record (EMR) functions including scheduling, registration, and telephone encounters.
Communicate with patients and visitors using age-specific language and safety precautions.
Answer and screen telephone calls professionally within 3 to 5 rings.
Schedule routine and emergency patient appointments according to guidelines.
Schedule non-routine appointments such as cancellations.
Maintain the behavioral health treatment schedule for all staff.
Greet and assist patients and visitors promptly and positively.
Complete patient registration, verifying and updating demographic and insurance information.
Conduct and track prior authorizations with the billing department.
Verify patient eligibility for various insurances and sliding fee discounts.
Collect and scan necessary patient documents.
Check out patients, collect co-pays and charges, and schedule return appointments.
Reconcile payments, prepare daily deposits, and post payments to patient accounts.
Collaborate with co-workers and provide backup support.
Coordinate referrals to behavioral health services and conduct patient outreach.
Perform general office duties including correspondence, scanning, faxing, and photocopying.
Participate in staff meetings, distributing agendas and minutes.
Control access to clinical areas to ensure patient confidentiality.
Attend assigned trainings and meetings.
Demonstrate excellent customer service.
Communicate HIPAA compliance, corporate compliance, and client confidentiality.
Ensure compliance with local, state, and federal regulations.
Adhere to National Patient Safety Goals.
Assist the Director of Behavioral Health.
Complete other assigned duties.

Requirements

High school diploma or GED.
Experience in a health care setting.
Computer skills, word processing.
Minimum typing speed of 60 WPM.
Ability to work independently and as part of a team.
Good oral and written communication skills.
Associate's Degree or Bachelor's Degree (preferred).
Two to Four years of work experience in a health care setting (preferred).
Experience with health information processing (preferred).
Experience with Microsoft Office applications (preferred).
Knowledge of medical terminology (preferred).
Multi-lingual ability (preferred).

Skills

Electronic Medical Record (EMR) systems
Scheduling
Registration
Telephone communication
Patient registration
Prior authorizations
Insurance verification
Sliding fee discount processing
Payment collection
Office administration
HIPAA compliance
Customer service
Microsoft Office applications

Education Level

High school diploma or GED
Associate's Degree or Bachelor's Degree (preferred)

Salary/Compensations

$25.05 hourly

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.