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About the Role

Circular Materials is seeking a hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities. This role requires comfort working a staggered or later schedule for Western Canada support and involves occasional visits to the Toronto office for onsite technical support. The position is not solely M3-focused and will include general service desk, desktop support, and endpoint management.

Responsibilities

Provide Level 1/Level 2 support for the M3 portal, including device, browser, access, and authentication issues.
Configure, deploy, and support rugged Android/scanning devices.
Manage devices through Microsoft Intune/MDM, including security policies, updates, application restrictions, and remote lock/wipe.
Support Windows endpoints, Microsoft 365, laptops, peripherals, and general user issues.
Perform initial troubleshooting and escalate application, network, identity, or hardware issues to the appropriate team or vendor.
Coordinate hardware warranty, replacement, spare-device, and lifecycle activities.
Support QA, UAT, production rollout, and post-launch stabilization.
Maintain accurate ticket notes, device records, SOPs, troubleshooting guides, and knowledge articles.
Provide occasional onsite IT support at the Toronto office.
Participate in regular IT Operations support coverage and other team initiatives.
Work a flexible or staggered schedule as required to provide appropriate Pacific/Western Canada coverage.

Requirements

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
4-5 years of experience providing Level 1 and Level 2 IT support in a corporate environment.
Strong experience supporting Windows endpoints and Microsoft 365 applications.
Hands-on experience with Microsoft Intune, Mobile Device Management (MDM), endpoint provisioning, and device lifecycle management.
Experience supporting Android mobile devices, tablets, scanners, or similar endpoint technologies.
Working knowledge of Microsoft Entra ID, authentication, access management, and device compliance.
Strong troubleshooting skills across hardware, operating systems, applications, browsers, authentication, and connectivity.
Experience with ITSM/ticketing systems, incident management, and escalation processes.
Strong written and verbal communication and technical documentation skills.
Ability to independently troubleshoot issues and determine when escalation is required.
Ability to work from the Eastern Time Zone while supporting Western Canadian operations.
Flexibility to work later or staggered hours when operationally required.
Ability to attend the Toronto office periodically.

Skills

Microsoft Intune
Mobile Device Management (MDM)
Endpoint provisioning
Device lifecycle management
Android mobile devices
Tablets
Scanners
Microsoft Entra ID
Authentication
Access management
Device compliance
Troubleshooting
ITSM/ticketing systems
Incident management
Escalation processes
Written communication
Verbal communication
Technical documentation
Android Enterprise
Samsung Knox
Rugged mobile/scanning devices
Microsoft Azure
PowerShell
Automation technologies
Hardware warranties
Hardware replacements
Asset management
Spare-device inventories
ITIL certification

Location

Eastern Time Zone
Toronto office
Western Canada

Work Type

Hybrid
Remote
Contract

Experience Level

4-5 years of experience

Education Level

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Salary/Compensations

$65,000 to $75,000

About the Company

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada.
Created by producers for producers, we design, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.
Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.
Learn more at circularmaterials.ca.

Equal Opportunity

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.
Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging.
We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.
Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs.
We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.
Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards.