Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Services Officer role.
Rezi rewrites your resume against Corpay's job description. Free.
Tailor your resume to this Client Services Officer role.
Rezi rewrites your resume against Corpay's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Services Officer posting at Corpay — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Services Officer posting at Corpay — free, in seconds.
About the Role
Corpay is seeking a Client Services Officer for its Alpha Group division in London. This role supports global accounts by managing client onboarding, account maintenance, payment activities, and operational processes, ensuring service excellence and regulatory compliance. The position involves reporting to the Client Services Manager and collaborating with various internal teams, banking partners, and clients.
Responsibilities
- Support clients throughout the entire client lifecycle, from onboarding through ongoing account management.
- Manage client service requests and deliver a high-touch service experience across a global client portfolio.
- Process client reviews and ensure Service Level Agreements are consistently achieved.
- Maintain strong relationships with internal stakeholders, banking partners, and clients.
- Collaborate with Front Office teams before and after sale to support client retention and satisfaction.
- Investigate and resolve client and internal queries in a timely and professional manner.
- Identify opportunities to improve client servicing and operational efficiencies.
- Participate in business and operational projects while ensuring requirements are fully understood and delivered.
- Monitor adherence to departmental processes, procedures, and regulatory requirements.
- Support KYC and AML-related activities and maintain accurate client records.
- Deliver work accurately and efficiently while managing multiple priorities and deadlines.
- Contribute to a culture of continuous improvement, accountability, and service excellence.
Requirements
- Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
- Knowledge of KYC and AML documentation requirements.
- Strong client relationship management and stakeholder engagement skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to delivering accurate work.
- Effective time management and organisational abilities.
- Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
- Demonstrated ability to work proactively in a fast-paced environment.
- Strong collaboration skills and a team-oriented mindset.
- Commercial awareness and a commitment to delivering outstanding client outcomes.
- Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.
Skills
- Client relationship management
- Stakeholder engagement
- Verbal communication
- Written communication
- Attention to detail
- Time management
- Organizational abilities
- Problem analysis
- Strategic thinking
- Proactive work
- Collaboration
- Team-oriented mindset
- Commercial awareness
Location
- London
Work Type
- Permanent
- Onsite
Experience Level
- Minimum 2 years experience
Benefits
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About the Company
- Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries use our solutions. Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Equal Opportunity
- Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.