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About the Role
Benefit Solutions is seeking a Vice President, Client Success to lead and elevate its client success function. This leader will be responsible for strengthening client relationships, driving retention and growth, enhancing the client experience, and leveraging technology and data-driven insights to deliver exceptional value. The role involves partnering closely with Operations, Technology, Product, and Commercial leaders to advance strategic priorities and ensure a consistent, high-quality client experience.
Responsibilities
- Develop and execute enterprise-wide client success strategies that drive client satisfaction, retention, and growth.
- Build and maintain executive-level relationships with key clients, unions, trustees, employers, advisors, and plan sponsors.
- Identify opportunities to expand client relationships and support adoption of new products and services.
- Serve as the senior escalation point for complex client matters.
- Champion continuous improvement of the client experience across the organization.
- Partner with Technology and Product teams to enhance and integrate client-facing tools, reporting, analytics, and communications.
- Leverage data and insights to strengthen client engagement and service delivery.
- Establish consistent service standards and performance expectations across client-facing teams.
- Build, coach, and develop a high-performing client success organization.
- Establish KPIs and accountability measures that drive performance and client outcomes.
- Foster a culture of collaboration, client advocacy, operational excellence, and continuous improvement.
Requirements
- 15+ years of progressive leadership experience in Benefits Administration, Group Insurance, TPA, Health Benefits, Client Success, or Enterprise Account Management.
- Proven success managing complex client portfolios and strategic relationships.
- Strong understanding of client retention, service delivery, and growth strategies.
- Experience leveraging technology and data to enhance client experience and business outcomes.
- Strategic, commercially minded, and growth-oriented.
- Strong relationship builder with the ability to influence and collaborate effectively across clients, partners, and internal teams.
- Collaborative leader who drives alignment across teams and functions.
- Data-informed decision maker with strong business and operational acumen.
- Results-oriented, accountable, and focused on execution.
- Able to navigate complexity while maintaining a client-centric mindset.
Skills
- Fluency in both English & French (highly desired).
- Experience working with unions, multi-employer benefit plans, trustees, or collectively bargained environments.
- Experience in high-growth, private equity-backed, or multi-entity organizations.
- Demonstrated success strengthening client relationships while driving retention, expansion, and long-term value creation.
Experience Level
- 15+ years of progressive leadership experience
Salary/Compensations
- Competitive compensation package including competitive base salary and performance-based bonus opportunity.
Benefits
- Comprehensive benefits.
About the Company
- Benefit Solutions is a growing portfolio of industry-leading businesses, including BPA, McAteer, Coughlin, Global, TeksMed, C. Roy & Associates, and Matrix. Together, they provide benefits administration, retirement, disability management, actuarial consulting, workforce solutions, and health and wellness services to clients across Canada.
- With a strong foundation built on trusted client relationships and deep industry expertise, they continue to invest in technology, innovation, and service excellence to deliver exceptional outcomes for clients, members, and employees.
- People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Their experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
- They offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Equal Opportunity
- Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
- If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.