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About the Role
World Relief is seeking a Case Specialist to administer Refugee Cash Assistance and Refugee Medical Assistance to eligible clients in a timely and accurate manner. This role involves supporting the World Relief Austin team in their direct work with refugees and immigrants, aiming to help clients achieve self-sufficiency.
Responsibilities
- Receive CMA program referrals and schedule program enrollments.
- Secure and schedule interpreters for program enrollments.
- Complete CMA program enrollments with new clients, explaining all program services, rules, rights, and responsibilities.
- Provide client orientation on assistance payments and procedures.
- Enter client data into the TXOR ClientTrack system and internal tracking systems.
- Request debit card assignments.
- Manage and maintain a caseload of multiple clients.
- Ensure monthly compliance of program participants with program rules.
- Assess client needs and refer clients to other programs and services.
- Complete regular follow-up on referrals.
- Verify continued eligibility for the program through monthly income verifications, employment compliance, SSI and TANF determinations, and EOIR checks.
- Request monthly cash assistance payments.
- Provide orientation and assistance to clients on the debit card payment system.
- Stay current on ORR eligibility policies.
- Stay current on TXOR requirements and policies.
- Maintain monthly contact with clients.
- Comply with internal client data tracking procedures.
- Maintain detailed and accurate case notes.
- Assist in the preparation and maintenance of detailed case files and required forms.
- Ensure case files and reports are maintained in accordance with grant requirements.
- Serve as the primary point of contact regarding past and current enrolled clients.
- Serve as the primary point of contact between World Relief Austin and USCRI.
- Complete RMA applications for eligible clients using the eRED system.
- Respond to USCRI requests for corrections in the eRED system.
- Notify clients of approvals, denials, and terminations.
- Perform other duties in support of programs as assigned.
Requirements
- Mature and personal Christian faith.
- Committed to the mission, vision, and values of World Relief.
- Desire to serve and empower the Church to impact vulnerable communities.
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
- Valid driver's license, access to reliable vehicle and ability to pass MVR standards.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Ability to effectively manage stressful situations or crises.
- Detail-oriented and organized.
- Excellent interpersonal and communication skills.
- Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.
Skills
- Case management
- Client data entry
- Interpersonal communication
- Organizational skills
- Detail-oriented
- Problem-solving
Location
- Austin
Work Type
- Hybrid
Experience Level
- At least one year of experience in an office environment.
Salary/Compensations
- $23 - $25 an hour
Benefits
- Competitive benefits package
- Employee discount program
- Gold-level Cigna Healthy Workforce Designation
About the Company
- World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church.
- Founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe.
- Has partnered with local churches and communities across 100 countries for 80 years.
- Organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- We are proud to be an EEO/AA employer M/F/D/V.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.