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About the Role
As a Flex Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, removing barriers to care and ensuring a positive in-office experience. You will be the first point of contact for patients and provide support as needed, while also maintaining the office environment. This role supports multiple offices within a market.
Responsibilities
- Use C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
- Provide venipuncture services for pediatric to geriatric patients.
- Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
- Answer patient messages, follow up on lab cases, and assist providers and virtual medical team with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
- Perform all front of house duties including check-in/check-out, insurance verification, printing/paperwork, prepping tests, and tasking to service level expectations.
- Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
- Perform opening and closing duties, including maintaining office spaces, restocking supplies, and organization.
- Master technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
- Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
- Proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
Skills
- Venipuncture
- Clinical support services
- Patient interaction
- Customer service
- Communication (written and verbal)
- Billing and insurance knowledge
- Specimen collection, labeling, handling, and processing
- Inventory upkeep
- Tool sterilization
- Computer proficiency
- Teamwork
- Problem-solving
- Technology suite mastery (Slack, G-suite, Zoom, Circulation, RingCentral, EMR)
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- 6 months relevant experience
Education Level
- High School Diploma or equivalent
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance
- Disability insurance
- Malpractice Insurance
- UpToDate Subscription
- Continuing Medical Education (CME) stipend
- Rounds (one hour early end to patient care weekly for shared learning)
- Discounted rate to attend One Medical’s Annual REAL primary care conference
About the Company
- One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
- We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
- Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.
- One Medical joined Amazon in February 2023 to deliver exceptional healthcare to more consumers and achieve better health outcomes.
- We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.
Equal Opportunity
- One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.