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About the Role
The Minibar Attendant is responsible for accurately stocking, reporting, itemizing, and cleaning the minibars in guest rooms. This role involves taking inventory, restocking daily, and processing guest charges for consumed items.
Responsibilities
- Accurately stock, itemize, and clean guest room minibars daily
- Take inventory, process guest charges for consumed items, and ensure accurate posting
- Ensure rotation of minibar products and maintain proper presentation standards
- Communicate effectively with management regarding issues or discrepancies
- Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate
- Liaise with other departments to guarantee seamless guest service
- Follow allergy and safety procedures at all times
- Deliver the highest level of customer service with professionalism and courtesy
- Display appropriate telephone etiquette and effective communication at all times
- Support other team members and assist with departmental duties as required
- Take responsibility for punctuality, organization, and maintaining a clean workspace
Requirements
- Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
- Must understand how to use POS programs such as Micros
- Must be open to working AM/PM shifts, week days, weekends and holidays
- Has a keen sense of attention to detail within your workspace
- Able to keep track of inventory and ordering
- Manual Handling
- To take personal responsibility for punctuality
Skills
- Food and beverage knowledge
- POS systems (Micros)
- Attention to detail
- Inventory management
- Customer service
- Communication
- Upselling
Location
- Warren Street Hotel
Work Type
- Full Time
Salary/Compensations
- Competitive salary
Benefits
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry-cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
About the Company
- Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
- Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
- Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.