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About the Role
Singtel is building an AI-first telco for the future, connecting people, businesses, and communities through trusted networks and intelligent digital services. Your work will create real impact by solving meaningful challenges, shaping critical digital infrastructure, and helping build secure, resilient, and AI-enabled solutions.
Responsibilities
- Analyze large volumes of outside plant network, inventory, and operational data to identify trends, exceptions, risks, and improvement opportunities.
- Develop and maintain Power BI dashboards and management reports for Outside Plant Engineering and Operations.
- Establish KPIs and performance metrics covering utilization, work progress, SLA performance, productivity, data quality, and operational efficiency.
- Perform trend, variance, aging, exception, and root cause analysis to support management decision-making.
- Support analytics for outside plant infrastructure including fibre, copper cables, cable routes, segments, ducts, sub-ducts, manholes, splitters, and access network resources.
- Analyze infrastructure capacity, utilization, availability, and conditions.
- Identify underutilized, duplicate, obsolete, or incorrectly recorded resources.
- Provide analytical support for infrastructure investment decisions.
- Perform data validation, reconciliation, and cleansing of inventory information.
- Identify missing, duplicate, inconsistent, or inaccurate records.
- Work with engineering and system teams to investigate and resolve inventory discrepancies.
- Support reconciliation between Network Resource Inventory (NRI), GIS, Digital Field Force (DFF), and other source systems.
- Identify repetitive operational activities suitable for automation.
- Develop automated workflows using tools such as Power Automate, Power Automate Desktop, or equivalent approved tools.
- Reduce manual effort and improve process turnaround time through data-driven automation.
- Measure and track productivity and man-hour savings delivered through automation initiatives.
- Design, build, and maintain AI workflows/agents for operations use cases.
- Develop and optimize AI-driven workflows to improve operational efficiency.
- Experiment with multi-agent architecture, RAG pipelines, and skills-based frameworks.
- Apply emerging AI technologies to enhance AI workflows/agents.
- Explore the application of AI, GenAI, and advanced analytics to Outside Plant Engineering use cases.
- Work with operation teams and stakeholders to validate outputs and improve workflows based on user and operational feedback.
Requirements
- Strong analytical thinker, fast learner, able to understand requirements, adapt to new AI tools and domains, communicate clearly, and work independently.
- Strong proficiency in Python programming and familiarity with AI/ML libraries.
- Experience with retrieval-augmented generation (RAG), multi-agent frameworks, or workflow orchestration systems.
- Keen interest in applying latest AI technologies.
Skills
- Python
- AI/ML libraries
- Retrieval-Augmented Generation (RAG)
- Multi-agent frameworks
- Workflow orchestration systems
- Power BI
- Power Automate
- Power Automate Desktop
- AI-assisted development tools (e.g., Claude Code, Codex, Cursor)
- Telcom outside plant or network inventory experience
Education Level
- Degree in Computer Science, Engineering, Machine Learning, Artificial Intelligence, or a related discipline.
About the Company
- Singtel is building an AI-first telco for the future, connecting people, businesses, and communities through trusted networks, intelligent digital services, and next-generation technology.
- From transforming everyday experiences in mobile, broadband, entertainment, and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres, and digital platforms, Singtel creates the technology that powers how millions live, work, and connect.
- At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure, and help build secure, resilient, and AI-enabled solutions that serve businesses, digital ecosystems, and communities across the globe.
- This is where BIG Possibilities become reality.
- Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences, or driving sustainable innovation, you'll be part of teams shaping the future of technology.
- Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities, and support to help you grow your career while making a difference where it matters most.