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About the Role
Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals. Our goals are to provide outstanding customer service, excellent training and support to staff, and ensure a safe, welcoming, and clean environment for guests. Our housing sites emphasize low barriers to entry and a flexible approach to rules and requirements, supporting individuals who may not succeed in traditional settings.
Responsibilities
- Conduct thorough assessments of guest's needs, strengths, and challenges.
- Develop individualized care plans in partnership with guests, community partners, and service providers.
- Connect guests with appropriate resources and services, including housing programs, mental health services, substance use treatment, job training, and legal assistance.
- Advocate for guests' rights and needs by coordinating with social service agencies, government entities, and community organizations.
- Provide immediate support and intervention during crisis situations.
- Monitor guests' progress, update care plans, and document interactions.
- Ensure records are accurate and up-to-date in compliance with organizational policies and ethical standards.
- Work with social service agencies, government entities, and community organizations to identify housing options for guests.
- Provide follow-up support services for one month after guests are successfully housed.
- Collaborate and communicate with other case managers, shelter staff, and external service providers.
- Provide guidance, support, and oversight to interns or volunteers assigned to the site.
- Share relevant information and new resources with guests and staff.
- Advocate on behalf of guests regarding housing placement issues, benefits access, and connections with external agencies.
- Maintain strict confidentiality and take all precautions when handling guests’ sensitive information.
- Adhere to all policies and procedures of Five Keys Housing, social service agencies, government entities, and community partners.
- Establish and maintain a positive working relationship with employees, volunteers, guests, other agencies, and service providers.
- Attend all assigned internal and external meetings.
Requirements
- Must wear provided PPE and adhere to all safety guidelines and requirements, when needed.
- Submitting proof of clear TB results dated within 60 days prior to hire date are acceptable.
Skills
- Capacity to communicate effectively
- Collaborate with others while building positive relationships
- Strong problem solving skills
- Dynamic learning mindset
- High level of cultural and social awareness
- Work well under pressure
- Observe appropriate boundaries
- High degree of emotional intelligence
- Strong knowledge and understanding of homelessness issues, social services, and community resources
- Solid understanding of principles of trauma-informed care, cultural competency, and client-centered approaches
- Highly proficient in the use of Homeless Management Information System (HMIS)
- Excellent decision-making and leadership skills
- Ability to effectively resolve complex issues
- Strong problem solving skill and the ability to identify guest needs, navigate resources, and address barriers
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to establish rapport, actively listen, and effectively communicate with guests, colleagues, and external stakeholders
- Highly proficient in documentation, record-keeping, and contributing to the development and maintenance of comprehensive guest files and reports
- Proficient in crisis intervention techniques
- Ability to assess situations and implement effective responses
- Ability to demonstrate professionalism, respect, integrity in interactions with guests, staff, and external agencies
- Ability to demonstrate cultural sensitivity while working with individuals facing substance use disorder and/or mental health challenges
- Ability to utilize software and systems necessary for efficient service delivery and documentation
- Proficiency in Zoom, Microsoft Office, Google Suite, and databases
- Able to maintain strict confidentiality and take all precautions when handling sensitive information
Location
- SAN FRANCISCO, CA 94103
Work Type
- Full-Time
Experience Level
- Minimum two years of care coordination/case management experience
- Minimum of two years of paid work experience supporting unhoused populations with multiple disabilities
Education Level
- Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience required
- High school diploma or equivalent required
- Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience preferred
Salary/Compensations
- $29.00 - $32.00 Hourly
Benefits
- Affordable medical, dental, and vision insurance
- Generous paid time off
- Pre-tax flexible spending accounts
- 403(b) retirement plan
- Annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs
- Up to $50 per year for athletic event participation and massages
- Access to a wellness app
- Wellness coaches
- Employee Assistance Program for employees and their dependents
- Ongoing professional development opportunities including conferences, staff development training, and coaching plans
About the Company
- Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
- Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
- The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
- At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress.
- By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
- At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis.
- We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
- We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
- We choose to push past discomfort to have difficult conversations to impact the greater good.
- This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.