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About the Role

This role establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs, focusing on enhancing customer experience and using metrics for product success. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency.

Responsibilities

Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
Lead product strategy development, and develop a clear, executable view of the product strategy with cross-functional stakeholders.
Influence the architectural roadmap and balance innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Champion the customer experience and prioritize customer needs in product requirements and decision making.
Define and use metrics that inform the success of products including usability studies, research and market analysis.
Standardize workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Responsible for product profitability, including budgetary decisions.
Lead operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
Interface with senior leadership as needed.
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations.
Define clear priorities, align with stakeholders, and ensure timely delivery.
Stay ahead of industry trends, AI advancements, and competitor offerings.
Use data and insights to inform decision-making and identify opportunities.
Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders.
Drive alignment across teams and departments.

Requirements

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
2 years of experience leading others
Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment.
Experience in managing products and aligning product development with business objectives.
Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced, rapidly changing environment.

Skills

Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs.
Understanding of servicing channels, customer pain points, and customer service a plus.
Payments, financial services, and e-commerce experience a plus.

Location

Austin, Texas
San Jose, California

Work Type

Hybrid

Experience Level

10+ years relevant experience
2 years of experience leading others

Education Level

Bachelor’s degree

Salary/Compensations

Austin, Texas: ($198,000.00 - $294,250.00 Annually)
San Jose, California: ($218,000.00 - $323,950.00 Annually)

Benefits

Comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial.
Generous paid time off.
Healthcare coverage for you and your family.
Resources to create financial security and support your mental health.

About the Company

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Equal Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.