Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Floor & Decor's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Floor & Decor's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Floor & Decor — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Floor & Decor — free, in seconds.
About the Role
The Connected Customer Manager ensures an exceptional experience for customers and associates, managing inventory, front-end operations, hiring, onboarding, and training. This role is a key part of the store leadership team, serving as a liaison between associates and the company.
Responsibilities
- Manage all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy.
- Demonstrate understanding and compliance of customer service standard operating procedures.
- Responsible for front end recruiting, hiring, onboarding, training, and development of associates.
- Develop weekly schedules to ensure optimized store coverage.
- Assist with store-level human resources or loss prevention issues.
- Review and monitor profit and loss statements to identify operational improvements.
- Ensure compliance with scheduling, hiring, payroll, and business planning processes.
- Drive inventory management and accuracy throughout the store.
- Process customer refunds and exchanges.
- Oversee signage updates and price changes for store SKUs.
- Assist customers with product selection and answer product-related questions.
- Partner with management to determine product SKU, price changes, and return needs.
- Research inventory discrepancies and make adjustments in the inventory tracking system.
- Review shipping and receiving documents for accuracy.
- Audit reports including inventory control, return of sale, and void reports.
- Monitor incoming and outgoing trucks logs.
- Audit the customer merchandise storage area weekly and resolve issues.
- Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
- Return products to the correct in-store location after customer returns.
- Clean and stock products according to standards.
- Serve as a point of contact for e-commerce team members regarding inventory availability.
- Supervise inventory movement within the store.
- Be available to open and/or close the store.
- Manage associate development, engagement, performance, and retention.
- Clean and stock products according to Floor & Decor’s standards.
Requirements
- Minimum of (3) years retail/customer service management experience including recruiting, hiring, and training associates
- Minimum of (3) years of computer experience in a work environment
- Ability to lift 25 pounds or more on a consistent basis.
- Ability to sit, squat or stand for long periods of time.
- Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Skills
- Customer service champions
- Entrepreneurial spirited
- Excellent communication and listening skills
- Strong leaders and mentors
- Connected to the community
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years retail/customer service management experience
- 3+ years computer experience
Education Level
- High school diploma and/or GED
Salary/Compensations
- $20.99 - $40.41
Benefits
- 401k option for associates
- Bonus opportunities at every level
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
- Employee Stock Purchase Plan
- Referral Bonus Program
About the Company
- Our people are our most important asset and we pride ourselves in teamwork
- Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
Equal Opportunity
- Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
- This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
- This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
- Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.