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About the Role
Outset is seeking a Research Manager to join the Customer Experience team. This role involves acting as a trusted advisor to customers, providing product and research expertise, and guiding them from research questions to actionable insights.
Responsibilities
- Own customer relationships end-to-end, acting as a true research partner.
- Independently scope, design, and run research projects using our AI platform.
- Turn qualitative and quantitative data into clear, actionable insights.
- Lead customer meetings, onboardings, and training sessions.
- Create research and product-focused content, documentation, and enablement materials.
- Work closely with Sales, Customer Success, Product, and Engineering to drive product and business impact.
- Move fast, experiment often, and push projects over the finish line with a strong sense of ownership.
Requirements
- 5+ years in research, insights, or strategy roles, with strong qualitative research experience.
- Comfortable owning projects and client relationships independently in a fast-moving environment.
- Strong at synthesizing messy data into sharp stories, decks, and dashboards.
- Fluent in both numbers and narratives—and know when to use each.
- Clear, confident communicator with execs and day-to-day users alike.
- Curious, scrappy, and biased toward action.
Experience Level
- 5+ years
About the Company
- Outset invented a better way to do research: AI-powered user interviews.
- Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
- The research industry is massive (>$140B and growing) and ripe for disruption.
- Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025.
- The company's business grew 8x as enterprise customers across industries adopt their category, AI‑moderated research, as the new standard for understanding people.
- We’re a tight-knit team serving some of the world’s largest enterprises.