Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Head of Central Robot Operations - Dot role.

Rezi rewrites your resume against DoorDash USA's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Head of Central Robot Operations - Dot posting at DoorDash USA — free, in seconds.

About the Role

As the Head of Central Robot Operations, you will lead the central operations organization that powers autonomous robot delivery at scale. You will act as the operational command center, building capabilities, mechanisms, and teams for safe, reliable, and efficient robot operations across every market. You will own the operating model spanning Remote Assistance, Mapping Operations, Market Expansion, Infrastructure, Strategy & Operations, Policy & Demos, and Program Management to scale autonomous operations globally.

Responsibilities

Define the long-term operating model, organizational structure, and roadmap for Central Robot Operations.
Build scalable mechanisms, operating standards, and governance for reliable robot operations.
Lead a high-performing organization spanning operations, analytics, expansion, mapping, infrastructure, and program management.
Lead the 24/7 Remote Assistance organization supporting autonomous robots.
Define Remote Assistance SLAs, workforce planning, staffing models, scheduling, and escalation protocols.
Develop monitoring, telemetry, and operational dashboards for real-time fleet health visibility.
Partner with Engineering and Product to analyze intervention data and reduce human intervention rates.
Own the operational lifecycle of geospatial assets including HD maps, geofences, routing data, and points of interest.
Establish mapping quality standards, QA mechanisms, refresh cycles, and operational readiness processes.
Balance mapping accuracy with launch velocity while managing mapping partners.
Develop the playbook for launching new cities, campuses, and operating zones.
Lead market assessment, regulatory readiness, operational planning, and launch governance.
Build repeatable launch mechanisms for rapid, high-quality expansion.
Coordinate cross-functional readiness reviews prior to market launches.
Lead strategy and execution for hubs, depots, charging infrastructure, parking locations, maintenance facilities, and operational footprint.
Drive capacity planning, infrastructure utilization, vendor management, and cost optimization.
Ensure operational infrastructure scales ahead of demand while maintaining service reliability.
Build the planning, analytics, governance, and reporting engine for Robot Operations.
Define KPIs, operating metrics, executive dashboards, forecasting models, and business review mechanisms.
Lead annual planning, OKRs, operational reviews, and cross-functional governance rhythms.
Translate operational data into strategic recommendations for executive leadership.
Partner with Public Policy and Legal teams to support permits, regulatory engagement, compliance initiatives, and government relationships.
Lead operational readiness for demonstrations involving customers, regulators, investors, media, and strategic partners.
Represent Operations during executive briefings and external engagements.
Build and lead the Program Management Office (PMO) for Robot Operations.
Drive execution across multiple cross-functional workstreams through disciplined planning, dependency management, risk mitigation, and governance.
Establish operating cadences including weekly reviews, launch readiness reviews, retrospectives, and executive reporting.
Develop standardized playbooks, SOPs, operating mechanisms, and continuous improvement programs.
Partner closely with Safety, Engineering, Product, and Market Operations to improve fleet availability, productivity, customer experience, and unit economics.
Foster a culture of operational excellence, ownership, innovation, and customer obsession.

Requirements

15+ years of leadership experience in operations, robotics, autonomous vehicles, logistics, aviation, mobility, or other large-scale operational environments.
Demonstrated success building and leading complex, cross-functional operations organizations.
Experience managing multiple operational domains such as fleet operations, command centers, infrastructure, mapping, analytics, program management, or expansion.
Strong strategic thinking with the ability to translate ambiguity into scalable operating models.
Experience operating 24/7 mission-critical operations with measurable service-level commitments.
Proven ability to build executive operating mechanisms, governance models, and performance management systems.
Strong analytical skills with experience leveraging SQL, BI tools, dashboards, forecasting, and operational metrics to drive decisions.
Exceptional communication and executive presence with experience influencing senior leaders and external stakeholders.

Skills

SQL
BI tools
Dashboards
Forecasting
Operational metrics
Autonomous vehicles
Robotics
Drones
Industrial automation
Advanced mobility
Fleet operations
Command center operations
Remote assistance
Mission-control environments
GIS
Mapping technologies
Telemetry systems
Operational monitoring platforms
Large-scale infrastructure networks
Depots
Charging operations
Physical logistics assets
Management consulting
Corporate strategy
Operations excellence

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

15+ years of leadership experience

Education Level

Bachelor's degree in Engineering, Operations, Computer Science, Business, or a related field.
MBA or Master's degree in Engineering, Operations, or Business.

Salary/Compensations

$173,400—$255,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.