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About the Role
As a Department Supervisor, you will support sales and profit goals by executing a plan to deliver the best customer experience in your department and the overall store, adhering to legal requirements and H&M standards, policies, and procedures.
Responsibilities
- Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
- Represent the H&M brand positively during customer interactions.
- Identify commercial opportunities within your department and collaborate with your Department Manager to act on them.
- Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
- Ensure your team actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Ensure correct routines in fitting rooms and at checkout, including transactions, returns, and exchanges.
- Handle all administrative routines for both people and operations correctly.
- Keep up-to-date with the fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure your team provides product and fashion knowledge during customer interactions.
- Retain and share knowledge and skills with the store team.
- Collaborate and plan with the in-store Visual Merchandiser team.
- Give and receive feedback with colleagues to learn, develop, and support each other.
- Communicate regularly with store colleagues to inform, motivate, and inspire.
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
- Maintain a clean and tidy sales floor and back of house, including stockroom areas.
- Ensure high fashion quality, visual, and commercial product presentation, with good garment care.
- Ensure good stock levels and provide input on allocation to the Area team.
- Manage the full garment cycle from delivery to presentation, and fitting room routines according to standards.
- Uphold best practices for in-store OMNI Services and in-store tech services/tools.
- Maintain price signs in-store and throughout the sales floor according to global and local strategies.
- Update and maintain Back of House (BOH) areas for all colleagues, including key information, health & safety, and tidiness.
- Responsible for opening and closing the store daily.
Requirements
- Emerging leader who enjoys taking responsibility.
- Ambitious, effective communicator, supportive, analytical solution finder.
- Capable of working with numbers and managing statistics.
- Achievement-oriented, motivated by performance and competition.
- Customer centric.
Skills
- Customer service
- Visual merchandising
- Sales
- Communication
- Teamwork
- Feedback
- Fashion knowledge
- Operations management
- Inventory management
- Retail operations
Location
- Store location not specified
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $23-$30 hourly
Benefits
- 25% Staff Discount
- Medical, Pharmacy Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday and Parental Pay
- 401K
- Commuter Benefits
- Health and Dependent Care FSA
- Additional Voluntary Benefits
- H&M Incentive Program (HIP)
About the Company
- At H&M, our purpose is to liberate fashion for the many.
- We want to shape a new world in Fashion, unleashing self-expression.
- As an H&M colleague, you’re encouraged to be yourself & more.
- You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
- Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Equal Opportunity
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We are an inclusive company where you’re encouraged to be yourself at work.
- H&M is committed to providing reasonable accommodations for applicants with disabilities.
- At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
- Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
- Hence all diversity dimensions are taken into consideration in our recruitment process.
- We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.