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About the Role
Lead The Plaza’s commitment to customer service by ensuring timely inventory execution, proper inventory levels, and implementing operational efficiencies for a seamless selling floor experience. Partner with all levels within and outside the organization with unparalleled attention to detail.
Responsibilities
- Drive the monthly floor set model to ensure goods are received, organized, and placed on the floor quickly and accurately.
- Partner with the Retail Team to monitor and analyze business trends to manage inventory flow and sell-through.
- Communicate action plans back to the Operations Team.
- Provide input and make recommendations for necessary improvements within the store to achieve operational efficiency.
- Ensure vendor relationships are maintained through accurate and timely invoicing, Purchase Order requests, and consistent communication.
- Advise in the buying process to impact projected inventory levels and sell-through rates based on historical data, report analysis, and customer feedback.
- Supervise, train, and develop stock associates and retail sales associates, fostering accountability, teamwork, and service excellence.
- Support online order fulfillment and shipping, ensuring accuracy, timeliness, and luxury presentation standards.
- Ensure the stockroom and sales floor remain organized, efficient, and compliant with operational best practices.
- Conduct inventory counts for stockroom and sales floor.
- Ensure proper levels of customer service are maintained at all times on the sales floor.
- Implement and uphold visual merchandising standards that reflect brand aesthetics and enhance the customer shopping experience.
Requirements
- Previous leadership experience within Retail required.
- Computer literate in Microsoft Window applications, Shopify, and Point of Sales System required.
- Must be revenue driven.
- Previous Hotel experience an asset.
- Must possess a professional presentation.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Visual Merchandising and Inventory management skills.
- E-commerce experience highly preferred.
- Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
- Ability to work varied hours/days based on the needs of the business.
- Effective communication skills (both verbal and written).
Skills
- Strong leadership
- Communication
- Interpersonal skills
- Problem solving
- Decision making
- Time management
- Delegation
- Multi-tasking
- Computer proficiency
- POS proficiency
- Visual Merchandising
- Inventory management
- E-commerce
Location
- New York City
Work Type
- Permanent
- Full-Time
Experience Level
- Previous leadership experience within Retail required
- Previous Hotel experience an asset
Education Level
- University/College degree in a related discipline an asset
Salary/Compensations
- $80,000.00 - $85,000 Annual Salary Plus bonus
About the Company
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.