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About the Role
The Chiropractic Front Desk Receptionist plays a vital role in creating a welcoming, organized, and efficient front-office experience for patients seeking pain management and chiropractic care. This position manages patient check-in and check-out, scheduling, insurance verification, and communication between patients, providers, and clinical staff.
Responsibilities
- Greet patients and visitors in a professional, compassionate manner
- Verify patient identity, update demographics, and ensure completion of required forms and consents
- Manage patient check-in and check-out to support efficient clinic flow
- Schedule all new and current patient visits, follow-ups, procedures, and diagnostic appointments
- Maintain accurate provider calendars and adjust scheduling to accommodate urgent needs
- Communicate appointment instructions, preparation requirements, and clinic policies
- Answer and triage incoming calls on a multi-line phone system
- Relay messages to providers and clinical staff promptly and accurately using Microsoft Teams and Outlook
- Provide general information regarding services, hours, and patient expectations
- Verify insurance coverage and benefits prior to appointments
- Collect copays, deductibles, and outstanding balances
- Maintain organized electronic and paper charts in accordance with HIPAA
- Scan, upload, and route documents to appropriate staff
- Process incoming referrals and ensure required documentation is complete
- Maintain cleanliness and organization of the reception and waiting areas
- Manage incoming and outgoing mail, faxes, and correspondence
- Provide clear, empathetic communication to patients experiencing pain or distress
- Assist patients with questions about clinic processes, paperwork, and follow-up care
- De-escalate concerns and direct patients to appropriate staff for clinical issues
- Coordinate with medical assistants, providers, billing staff, and management to support seamless patient care
- Participate in staff meetings, training, and workflow improvement initiatives
- Follow all HIPAA, OSHA, and clinic policies
- Maintain confidentiality and protect patient information at all times
- Report safety concerns or incidents to management promptly
- Build and maintain positive, quality relationships with both colleagues and patients
- Demonstrate a consistent commitment to exceeding patient expectations
- Respond positively to patient concerns with effective problem-solving
- Interact professionally and positively with all internal and external contacts
Requirements
- Ability to learn and effectively use the software programs utilized by the practice
- Strong verbal and written communication skills
- Ability to work independently and collaboratively as part of a team
- Commitment to the mission and goals of Groth Pain & Spine
- Reliable transportation required, with willingness to travel and flexibility for occasional non-standard hours
- Ability to work independently and as part of a team
- Occasional exposure to prevalent weather conditions
- Moderate noise level in the typical work environment
- Occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and talk or hear
- Occasionally required to lift and/or move up to 25 lbs
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Skills
- Customer Service
- Communication
- Problem-solving
- Microsoft Teams
- Microsoft Outlook
- HIPAA
- OSHA
Location
- Long Island, NY
Work Type
- Full-time
About the Company
- Groth Pain & Spine is an Equal Opportunity Employer.
Equal Opportunity
- Groth Pain & Spine maintains zero tolerance for non-compliance with policies and procedures addressing situations that endanger the welfare of minors, including all applicable state mandatory reporting laws.
- Groth Pain & Spine is an Equal Opportunity Employer.