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About the Role
Hastings Direct is a digital insurance provider focused on becoming the best and biggest in the UK market. We invest heavily in digital capabilities and a strong 4Cs culture to deliver market-leading customer experiences. Our Commercial, Digital, and Marketing teams combine entrepreneurial thinking, analytical insight, and creativity to build exceptional customer experiences through thoughtful design and data-led decision-making.
Responsibilities
- Assist in delivering the strategy and KPIs for the Optimisation team in Digital New Business & Renewals that contribute to business objectives.
- Own the end-to-end delivery of experimentation, including prioritization, roadmap management, requirements gathering, test briefing and sign-off, measurement, and recommendations.
- Maintain the Optimisation Roadmap, tracking activity, hypotheses, outcomes, and applying learnings across the organization.
- Conduct regular competitor analysis and stay updated on industry best practices.
- Drive continuous process improvement in insight-driven ideation, prioritization, UX execution, build and QA, reporting, analysis, and communications.
- Support the development and delivery of new propositions and MVPs.
Requirements
- Demonstrable experience in optimization and experimentation with a proven track record of commercial success in a high-volume ecommerce business.
- Experience working with data platforms such as PowerBI and Snowflake.
- Solid understanding of commercial performance.
- An experienced, data-driven digital/digital marketing professional focused on evaluating qual and quant data and translating it into conversion-centric digital strategies and online experiences.
- Ability to apply knowledge of user testing, research, and web analytics, including user segments and audiences, to the optimization process.
- Hands-on experience using one or more AB testing platforms (e.g., Monetate, Optimizely).
- Client-side testing experience is essential; server-side testing is preferred.
- Experience in user experience design and website content.
Skills
- Optimization
- Experimentation
- Roadmap Management
- Requirements Gathering
- Stakeholder Management
- Data Analysis
- Competitor Analysis
- Process Improvement
- UX Design
- Website Content
- PowerBI
- Snowflake
- AB Testing Platforms
- User Testing
- Web Analytics
Location
- Remote
- Hybrid
Work Type
- Flexible working
- Hybrid working
Experience Level
- Experienced
Benefits
- Competitive salary
- Flexible working
- Hybrid working
- Competitive bonus scheme
- 4x salary life assurance cover
- Income protection
- Matched pension contributions up to 10%
- Discounts
- Cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Mental wellbeing programme (Thrive app, colleague assistance programme, in-house mental health first aiders, support groups)
- 25 days annual leave + bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech scheme
- Discounted and free onsite facilities
- Social events
About the Company
- Hastings Direct is a digital insurance provider with bold ambitions to become the best and biggest in the UK market.
- We have made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers.
- We provide insurance for over four million customers.
- Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.
- We focus on getting it right for our colleagues, customers, company and community.
- As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
- Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Equal Opportunity
- As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.
- We welcome applications through the Disability Confident Scheme (DCS).
- Hastings Group is an equal opportunities employer which means we treat people fairly.
- We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
- We encourage you to be open with us if you require any reasonable adjustments during the recruitment process.
- Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.