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About the Role
The AVP, Operations, Delegated Underwriting Authority (U.S.) leads all operational aspects of onboarding and managing the company's delegated underwriting authority (DUA) relationships, including Managing General Agents (MGAs), Program Administrators, and appointed agents and agencies. This critical operational leadership role partners closely with Underwriting, Compliance, Legal, Claims, IT, and external Program Administrators to ensure delegated business is onboarded and managed with strong controls, consistent processes, and regulatory compliance across all U.S. jurisdictions.
Responsibilities
- Own and lead the end-to-end operational process for agency and agent appointment applications, ensuring timely, accurate, and compliant processing.
- Partner with Underwriting and Compliance to ensure appointment standards and state licensing/appointment requirements are consistently met.
- Oversee the third-party sanctions screening and clearance process for all prospective and existing delegated authority partners, agencies, and agents.
- Ensure screening processes remain current with OFAC and other applicable regulatory requirements, escalating and resolving potential matches appropriately.
- Oversee the Program Administrator due diligence process and checklist, ensuring thorough, consistent, and well-documented review of new and renewing Program Administrators.
- Partner with Underwriting, Compliance, and Legal to ensure due diligence findings are appropriately actioned prior to binding authority.
- Serve as owner of Operations Procedures & Guidelines across the delegated authority lifecycle, including communications & training, policy & system information, cancellations, submission clearance, policy transfusion workflow, transaction logs, and policy renewal, termination, rescission & reinstatement.
- Own the audit and quality review program for delegated authority operations, including scheduling, execution, findings management, and remediation tracking.
- Partner with Program Administrators and internal stakeholders to drive continuous improvement based on audit outcomes.
Requirements
- 10+ years of progressive experience in P&C insurance operations
- Significant experience in delegated underwriting authority, MGA/MGU, or program business.
- Demonstrated experience in specialty, E&S, or commercial lines insurance operations; deep familiarity with surplus lines regulatory requirements strongly preferred
- Demonstrated experience leading operational teams and managing complex, multi-stakeholder processes.
- Strong working knowledge of insurance regulatory requirements, including sanctions screening (OFAC), surplus lines, and state-specific compliance requirements.
- Experience with audit, quality review, and due diligence processes within a delegated authority or program business environment.
- Experience with policy administration systems, Bordereaux (BDX) reporting, and API-based data workflows preferred.
- Up to 15% travel for executive leadership meetings, strategic planning sessions, broker and client engagements, industry conferences, and cross-functional business initiatives.
Skills
- Delegated Underwriting Authority (DUA)
- Managing General Agents (MGAs)
- Program Administrators
- Agency and Agent Appointment
- Third-Party Sanctions Screening
- OFAC Compliance
- Program Administrator Due Diligence
- Operations Procedures & Guidelines
- Communications & Training
- Policy & System Information Management
- Cancellation Procedures
- Submission Clearance
- Policy Transfusion Workflow
- Bordereaux (BDX) Reporting
- API Data Workflows
- Transaction Logging
- Policy Lifecycle Management (Renewal, Termination, Rescission, Reinstatement)
- Audit and Quality Review Programs
- Continuous Improvement
- P&C Insurance Operations
- Specialty Insurance
- E&S Insurance
- Commercial Lines Insurance
- Surplus Lines Regulations
- Team Leadership
- Complex Process Management
- Insurance Regulatory Requirements
- Policy Administration Systems
Location
- U.S.
Work Type
- Hybrid flexible work model
- Office or remote work environment
Experience Level
- 10+ years of progressive experience in P&C insurance operations
- Significant experience in delegated underwriting authority, MGA/MGU, or program business.
- Demonstrated experience leading operational teams
Education Level
- Bachelor's degree in Business, Insurance, Risk Management, or related field
- Masters in Business Administration or equivalent advanced degree, a plus
- CPCU, ARe, or equivalent professional insurance designation preferred
Salary/Compensations
- $120,000-$170,000 base
Benefits
- Eligibility for annual bonus
- Retirement savings
- Health benefits
- Volunteer opportunities
- Outstanding career development opportunities
- Competitive vacation package
About the Company
- At Aviva, we help customers build resilience and move forward with confidence.
- We foster an inclusive workplace where diverse perspectives are valued, innovation is encouraged, and employees are empowered to grow their careers while making a meaningful impact.
- As we establish Aviva’s presence in the United States, we’re seeking talented individuals inspired to build, shape, and lead this new organization.
- Joining Aviva U.S. means stepping onto the ground floor of a thoughtfully designed Commercial Insurance organization built for the long-term, blending underwriting heritage, disciplined execution and capital strength with agility and innovation.
- At Aviva U.S., we put people first - our employees, our customers, and our communities.
- We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported.
- We’re not just about insurance; we’re about making a real difference by protecting what matters most.
Equal Opportunity
- Aviva U.S. welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.