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About the Role

As a Regulatory Support Officer, you’ll play a vital role in upholding housing standards across Kensington and Chelsea. Joining our Private Sector Housing team, you’ll deliver crucial administrative and technical support that keeps our private rented sector safe, well-managed, and fair for everyone.

Responsibilities

Process and validate licence applications in strict accordance with the Housing Act 2004.
Ensure accurate fee collection.
Help maintain the new Private Rented Sector Landlord Database under the Renters' Rights Act.
Conduct detailed data research, intelligence gathering, and background checks on landlords to identify potential non-compliance.
Prepare and serve statutory enforcement notices (including civil penalties) when required.
Risk-rate cases so Housing and Health Practitioners can target inspections effectively.
Respond to customer enquiries with clarity, care, and competence.
Liaise with landlords, tenants, emergency services, and internal council departments.

Requirements

Solid understanding of housing legislation, such as the Housing Act 2004 and the Renters' Rights Act.
Prior experience working in a public sector or housing environment.
Strong investigative and analytical skills.
Highly IT literate, proficient in Microsoft Office applications such as Excel and Word.
Comfortable maintaining precise digital records and workflow systems.
Excellent communication skills.
Customer-focused mindset.
High self-motivation.
Strong organisational skills.
Structured approach to managing a varied workload under tight statutory timelines.
Requires a Standard DBS check.

Skills

Investigative skills
Analytical skills
IT literacy
Microsoft Office proficiency (Excel, Word)
Digital record maintenance
Workflow system management
Communication skills
Customer focus
Self-motivation
Organisational skills
Structured approach to workload management

Location

Kensington and Chelsea
Borough

Work Type

Hybrid
Full-time

Experience Level

Entry level
Mid-level

Salary/Compensations

Competitive salary
New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale.
Employees will receive any agreed cost of living pay rises.

Benefits

Flexible hybrid working arrangements
Generous annual leave allowance
Local government pension benefits
Clear room for progression into officer roles
Collaborative, supportive environment
Comprehensive training opportunities
Dedicated wellbeing support

About the Company

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

Equal Opportunity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.