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About the Role

This high-impact, individual contributor role is for a seasoned expert who can bridge complex statistical modeling and strategic Go-To-Market (GTM) execution in a B2B SaaS environment. Your mission is to help answer critical questions about our go-to-market strategy, driving growth across the customer lifecycle by analyzing our revenue engine and providing crucial insights into pricing architecture and monetization strategies to maximize commercial impact. The GTM Analytics team operates in a semi-embedded model where each analyst serves as a trusted partner and owner for a specific strategic focus area. In this role, you’ll focus on empowering the Pricing & Monetization team while working cross-functionally across our commercial organization, and broader analytics and data teams.

Responsibilities

Partner with product and commercial leadership to evaluate pricing and packaging strategies, analyzing discount behaviors and tracking the financial performance of new monetization initiatives.
Design and execute complex analyses, including cohort analysis, customer segmentation (clustering), and predictive modeling to identify growth levers.
Build and scale analytics infrastructure, including developing proprietary solutions in R/Python and integrating them into the data stack.
Provide actionable insights to collaborate with, and influence stakeholders in making data informed decisions and drive data literacy around GTM optimization.
Architect intuitive dashboards in Looker that provide actionable insights for stakeholders ranging from Commercial Ops to executive leadership.
Work closely with the data engineering team using dbt to ensure GTM data pipelines are robust, efficient, and analyst-ready.

Requirements

Demonstrated experience successfully driving strategic GTM initiatives.
Experience establishing best-in-class analytical standards.
Experience mentoring team members to elevate overall capabilities across the analytics function.
Fluent in SQL and R/Python.
Solid understanding of regression models, clustering, propensity and statistical significance with an ability to apply them to complex commercial and GTM problems.
Several years of experience solving go-to-market problems using appropriate analytical techniques.
Understanding of core SaaS metrics.
Experience evaluating pricing strategies, monetization models, or commercial packaging structures.
Strong stakeholder management skills.
Ability to challenge assumptions and guide leadership toward data-informed decisions.
Ability to explain complex solutions and models to a non-technical audience.
Proven experience with Looker (LookML) or similar BI tools, emphasizing best practices in data storytelling.
High bar for data quality.
Experience working within modern data stacks (e.g. BigQuery, dbt, Airflow).

Skills

SQL
R
Python
Regression Models
Clustering
Propensity Modeling
Statistical Significance
SaaS Metrics
Pricing Strategies
Monetization Models
Commercial Packaging
Looker
LookML
BigQuery
dbt
Airflow

Location

London

Work Type

Full-time

Experience Level

Lead
Senior

Benefits

Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace
Paid parental leave
Season ticket loan
Cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments
Regular opportunities to connect and get to know fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Access to over 4,000 deals and discounts
Independent financial advice
Free standard professional mortgage broker advice
Talent acceleration programs

About the Company

Trustpilot began in 2007 with the idea to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial, helping consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions.
We have more than 1000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
Our culture is built on connection, relationships, talking, laughing, collaboration, and respect.
We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
With vibrant office locations worldwide and over 50 nationalities, we are proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you – we give you the autonomy to shape a career you can be proud of.

Equal Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.