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About the Role

We are seeking an Office Coordinator to manage the day-to-day operations of our office and play a vital role in facilitating care delivery at our healthcare organization. This role will handle administrative paperwork essential to clinical operations and partner closely with our Compliance team to ensure the office is operationally equipped to support on-site behavioral health services. This is a fully in-office role, Monday through Friday, 9:00 AM to 5:00 PM.

Responsibilities

Manage day-to-day office operations and ensure a well-organized, welcoming environment for staff and visitors
Process administrative paperwork that facilitates care delivery, including payor and license applications, claims submissions, and data entry and reconciliation across systems, on an as-needed basis
Partner with the Compliance team to ensure the office maintains the operational infrastructure required to support on-site behavioral health services
Lead a wide variety of organizational projects within People Operations and cross-functionally
Assist our IT team with issues as needed and support the storage and management of devices
Be a champion of Charlie Health’s culture through planning events and team meetings
Be the person in the office with all the answers–someone who team members and visitors can rely on for information
Support leadership with one-off special projects
Review and transfer patient data accurately and efficiently between Salesforce and medical records systems.
Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements.
Enter and update patient information in databases and electronic health records systems as needed.
Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence.
Performing Attendance for various teams, Admin tasks as assigned, scheduling for various teams, responding to teams inquires supporting them with workflow or tech/questions.
Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information.
Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities.
Participate in training programs and professional development opportunities to enhance your knowledge and skills in care administration, data management, and compliance practices.

Requirements

2+ years of experience in office coordination, administrative support, or a related role; experience in a healthcare or behavioral health organization preferred
Familiarity with administrative paperwork processes such as payor credentialing, license applications, claims submissions, and data entry; training will be provided for organization-specific systems
Comfort working alongside compliance or clinical operations teams in a regulated environment
Strong organizational skills and meticulous attention to detail across internally and externally facing work
Strong interpersonal and communication skills with a natural, collaborative style
Self-starter who is biased toward action and can manage multiple tasks with shifting priorities
Work authorized in the United States with native or bilingual English proficiency
Must be available to work fully in-office Monday through Friday, 9:00 AM to 5:00 PM, and located within a reasonable commuting distance of the office location

Skills

Payor credentialing
License applications
Claims submissions
Data entry
Data reconciliation
Salesforce
HIPAA compliance
Organizational skills
Attention to detail
Interpersonal skills
Communication skills
Collaboration

Location

In-office

Work Type

Fully in-office
Monday through Friday, 9:00 AM to 5:00 PM

Experience Level

2+ years of experience

Salary/Compensations

$18 - $22/hour

Benefits

Comprehensive benefits for full-time, exempt employees
Stock options (potential)
Other Charlie Health-sponsored benefits (potential)

About the Company

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment.
We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them.
By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.
Our Values: Connection, Congruence, Commitment.

Equal Opportunity

Charlie Health is an Equal Opportunity Employer.
We strive to cultivate an environment where individuals can be their authentic selves.
Every member of our team feels as though they are supported and belong.
We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.