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About the Role
Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.
Responsibilities
- Providing a warm and professional welcome to guests, ensuring a seamless check-in and check-out experience.
- Handling guest enquiries, requests and reservations while delivering exceptional customer service at all times.
- Processing payments, maintaining accurate guest records and supporting the smooth operation of the Front Office department.
- Working closely with other hotel departments to ensure guest needs are met and service standards are consistently achieved.
Requirements
- Previous experience in a customer-facing role, ideally within hospitality, would be advantageous.
- Excellent communication and interpersonal skills with a friendly and professional approach.
- Strong organisational skills and attention to detail with the ability to multitask in a fast-paced environment.
- Experience using hotel systems such as Opera would be advantageous, although training can be provided.
- Must meet the legal requirements to work in the UK.
Skills
- Communication skills
- Interpersonal skills
- Organisational skills
- Attention to detail
- Multitasking
Location
- London
Work Type
- Full-Time
- 40 hours per week
Salary/Compensations
- Competitive salary
Benefits
- A competitive salary
- Guaranteed hours
- A free meal on shift
- Paid holidays
- Extensive training
- Opportunities for career progression across the world
- Worldwide discounted room rates
- Discounted F&B whilst on employee rate
- Generous friends and family rate
- Discounts through our portal on supermarket shop, experiences and loads of retailers
- Employee assistance programme available 24/7
About the Company
- Canary Riverside Plaza London, Vignette Collection is part of IHG Hotels & Resorts' luxury and lifestyle portfolio.
- The hotel marks the brand's first property in London.
- Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool.
- Combining luxury hospitality with authentic, experiential and considerate travel, the hotel celebrates individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.
- IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
- IHG has over 6,000 hotels and growing.
Equal Opportunity
- As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.