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About the Role
The Media Operations, Operations & Technology group is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week. Aside from supporting the day-to-day content supply, this position becomes integral to the success of high-profile LRP and strategic goals. We also support marketing supply chains as well as network stunts and events, which have included the Olympics, FIFA World Cup, and the Superbowl in the past. The Content Solutions Specialist is responsible for strategy, administration, workflow design & solutions, integrations, and day-to-day operational builds. This role sits at the intersection of business stakeholders, clients, product, engineering, and operations; translating requirements into scalable content supply chain workflows and DAM/MAM solutions that support fast turnaround projects and LRP goals. This role designs and implements automations that support the full media asset lifecycle—from ingest through metadata enrichment & translations, QC, versioning, transcoding, delivery, and archival. The ideal candidate is deeply technical, operationally minded, and comfortable both gathering requirements from non-technical partners, and working closely with product and engineering to bring short term and long term workflow designs into the larger supply chain.
Responsibilities
- Design, build, and support end-to-end DAM/MAM supply chain workflows covering asset ingest, metadata validation, automated QC, transcoding, versioning, and delivery.
- Design and support API-based integrations between internal and third-party tooling and clients.
- Partner with Engineering on REST APIs, MCP integrations, webhooks, JSON/XML schemas/contracts, event-driven patterns, and authentication models.
- Build and maintain integration workflows using low-code platforms to orchestrate cross-system handoffs and automate operational processes.
- Build and support ETL metadata architecture, schemas and workflows supporting content ingestion, transformation, validation, enrichment, and fulfillment.
- Support and integrate supplementary CSC/Marketing Supply chain systems including AI Video & Image Technologies, DAM, encoding, and metadata tools.
- Design and build agentic AI/ML‑enabled workflows using Microsoft Copilot Studio (or equivalent) to streamline operations and improve productivity.
- Create productivity and support solutions using tools to enhance BAU & Projects.
- Advise and maintain vendor engagement, including feature requests, issue escalation, and release validation.
- Support customer workflows through operations team and/or help desk.
- Take on additional projects that require alignment across different internal teams for successful implementation and roll-out.
Requirements
- Minimum 2 years of experience in full‑stack development using low‑code platforms to build scalable workflow solutions, leveraging Java, Python, or YAML for customization and integration.
- Minimum 3 years of experience in an operational, product, support or customer facing position for a media or technology company.
- Minimum 3 year experience in a role demonstrating strong technical, quantitative, or analytical skills.
- Minimum 3 years experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project management, and presentation abilities.
- Working knowledge of low-code, tools and best practices (python, java, yaml, github, vscode, etc).
- Working knowledge/experience in ML/AI tools, functionality, enablement.
- Ability to write clean documentation, SOPs, enable cross‑team training, and ongoing functional support for platforms and workflows.
- Knowledge of operational ticketing/metrics/tracking systems; Salesforce, Jira, AirTable, SmartSheets, ServiceNow.
- Experience with film/tv/media workflow and content supply chain.
- Knowledge of digital media video, audio, components and metadata.
- Experience with DAM/MAM solutions (Orange Logic, Evertz Mediator, Frame.io, etc).
- Experience with file encoders such as Vantage, AWS Elemental MediaConvert, Adobe Media Encoder, etc.
- Excellent troubleshooting, problem solving, and escalation skills.
- Experience working with or supporting post-production software and environments such Avid Media Composer, Adobe Suite, Final Cut Pro. Etc.
- Experience with digital delivery methods, such as AWS, Aspera, Signiant, etc.
- Experience with QC Software such as Baton, Quasar, GrayMeta Iris, Switch etc.
- Experience with Closed Caption creation, editing and converting (CapMate, TimedText Flip, CaptionCreator, etc).
- Strong ability to multi-task and make effective decisions in a high-pressure deadline driven environment.
- Strong communication skills and ability to interface with multiple departments, clients, and vendors.
Skills
- Java
- Python
- YAML
- REST APIs
- MCP integrations
- Webhooks
- JSON
- XML
- Event-driven patterns
- Authentication models
- Low-code platforms
- Automation platforms
- Qibb
- Power Automate/Logic Apps
- ETL
- AI Video & Image Technologies
- Orange Logic DAM
- Telestream Vantage Encoding
- AWS EMC
- Fabric Metadata
- Microsoft Copilot Studio
- Salesforce
- Jira
- AirTable
- SmartSheets
- ServiceNow
- DAM/MAM solutions
- AWS Elemental MediaConvert
- Adobe Media Encoder
- Avid Media Composer
- Adobe Suite
- Final Cut Pro
- AWS
- Aspera
- Signiant
- Baton
- Quasar
- GrayMeta Iris
- Switch
- CapMate
- TimedText Flip
- CaptionCreator
Location
- Remote
Work Type
- Full-time
Experience Level
- Minimum 2 years of experience in full‑stack development
- Minimum 3 years of experience in an operational, product, support or customer facing position
- Minimum 3 year experience in a role demonstrating strong technical, quantitative, or analytical skills
- Minimum 3 years experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project management, and presentation abilities
About the Company
- NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming, and brought to life through global theme park destinations, consumer products, and experiences.
- We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
- We produce and distribute premier filmed entertainment and programming through powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the Universal Studio Group banner.
- We operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences.
- NBCUniversal is a subsidiary of Comcast Corporation.
- Our impact is rooted in improving the communities where our employees, customers, and audiences live and work.
- We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities.
- We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Equal Opportunity
- NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
- If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].