Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Patient Care Coordinator (Yorktown Heights, NY) role.

Rezi rewrites your resume against Starkey Canada's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Patient Care Coordinator (Yorktown Heights, NY) posting at Starkey Canada — free, in seconds.

About the Role

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout their journey to better hearing. This role involves providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, and leading retention efforts. The PCC is an essential component of the Clinic Team and a steward of its resources.

Responsibilities

Receive all patients into the clinic according to company standards.
Acknowledge patients upon arrival, greet them, and offer assistance, coffee, and refreshments.
Answer phones promptly using the standard greeting, listen empathetically, and follow the phone script.
Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled appointments.
Facilitate a concierge-level patient experience in the front office.
Maintain a neat, clean, and current office environment.
Prepare coffee and refreshments daily.
Review charts for upcoming patient appointments using the company checklist.
Lead the Morning Huddle on behalf of the Clinic Team at the start of each day.
Administer patient intake forms at check-in and review/update PMS as needed.
Participate in patient education as needed.
Manage the patient schedule, including scheduling and confirming appointments.
Enter appointment outcomes within twenty-four hours of completion.
Use strategic scheduling to accommodate same- or next-day new patient appointments.
Prep the schedule in advance for daily Opportunities and Special Events.
Manage patient accounts receivable, deposits, and inventory.
Track all orders, sales, and payments through patient management software.
Adhere to purchasing and inventory guidelines.
Maintain the cash till and make regular bank deposits.
Reconcile all deposits daily and report weekly.
Collect patient insurance information and request verification of benefits.
Submit insurance billing requests and monitor claim status for follow-up.
Comply with monthly Accounts Receivable and Inventory reporting requirements.
Help build the practice through patient contact, outreach, and retention marketing.
Always schedule follow-up appointments for patients seen in the clinic.
Be familiar with the clinic/regional marketing event calendar.
Place follow-up calls to patients included in remarketing outreach and campaign reports.
Ensure accurate patient record classification via updates to required fields and additional research.
Prepare for and participate in special events.
Maintain day-to-day operational procedures.
Maintain office supplies and organization.
Manage patient files per company standards.
Adhere to HIPAA guidelines and protect patient privacy.
Perform other duties/responsibilities as assigned.

Requirements

High school diploma or GED.
1-2 years’ experience in a customer service or retail position preferred.
Proficient computer skills.
Ability to pass a basic computer assessment during an in-person interview.

Skills

Excellent Customer Service skills
Ability to manage all confidential information with complete discretion
Ability to organize and multitask
Problem solving skills
Good communication and interpersonal skills
A strong desire to learn and positive outlook
Proficiency with Sycle, Pay Junction, Microsoft 365 programs, or similar systems preferred
Industry familiarity encouraged

Location

Standard office conditions

Work Type

Full-time

Experience Level

1-2 years experience preferred

Education Level

High school diploma or GED

Salary/Compensations

$19.62 - $22.72 per hour

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid sick and safe time
6 paid holidays annually

About the Company

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy.
This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.
This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc.
All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

Equal Opportunity

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.