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About the Role
As a Motor Claims Indemnity Specialist, you will investigate a portfolio of potential contractual breaches, handle MIB claims, and manage specific losses to achieve optimal claim outcomes in line with legal and regulatory frameworks.
Responsibilities
- Triaging new suspected contractual breach claims and assessing indemnity.
- Investigating all appropriate enquiries and identifying opportunities for recovery from third parties or policyholders in breach of contract.
- Using critical thinking to evaluate evidence, assess indemnity, and communicate outcomes to customers and stakeholders with empathy, professionalism, and sensitivity.
- Handling a small portfolio of MIB claims to obtain the optimal financial outcome and protect against risk.
- Managing a small portfolio of Peril specific losses as required by the department.
- Using predictive analytics and data to identify cohorts of riskier claims for pro-active review.
- Reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue.
- Managing a small caseload of technically complex motor claims involving indemnity or high value injury cases where experience allows.
- Working in partnership with business areas.
- Assisting with building the team from a process and best outcomes mentality.
- Spotting and suggesting improvement opportunities and areas to collaborate further across the business.
Requirements
- Demonstrable experience in motor insurance claims handling, ideally with exposure to indemnity disputes.
- Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association including Article 75.
- Knowledge of handling MIB claims preferred (including rules and processes).
- Complaints handling experience.
- Knowledge of overall claims investigation processes including liaising with suppliers.
- Outstanding verbal and written communication skills, able to speak to both stakeholders and customers in the right way.
- Regrettably, we are unable to offer sponsorship for this role.
Skills
- Motor insurance claims handling
- Indemnity disputes
- Indemnity principles
- Insurance contract law
- Road Traffic Act
- MIB Articles of Association
- Article 75
- MIB claims handling
- Complaints handling
- Claims investigation processes
- Liaising with suppliers
- Verbal communication
- Written communication
- Critical thinking
- Predictive analytics
Location
- Bexhill
- London
- Leicester
Work Type
- Hybrid
Experience Level
- Specialist
Benefits
- Competitive salary
- Flexible working
- Competitive bonus scheme
- 4x salary life assurance cover
- Income protection
- Matched pension contributions up to 10%
- Discounts
- Cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme available 24/7
- In-house mental health first aiders
- Support groups
- 25 days annual leave + bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech scheme
- Discounted and free onsite facilities
- Social events
About the Company
- Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
- We have made huge investments in our data and tech capabilities.
- We nurture our 4Cs culture: colleagues, customers, company, and community.
- We provide insurance for over four million customers.
- We are committed to creating an inclusive environment where everyone has the opportunity to succeed.
Equal Opportunity
- As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.
- We welcome applications through the Disability Confident Scheme (DCS).
- Hastings Group is an equal opportunities employer which means we treat people fairly.
- We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
- We encourage you to be open with us if you require any reasonable adjustments during the recruitment process.