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About the Role
Drive customer success as a trusted advisor and account manager for enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building trust-based relationships that turn customers into advocates.
Responsibilities
- Grow annual contract values of existing enterprise customers.
- Translate impact into tangible business value for economic buyers.
- Lead renewal negotiations and drive upsell opportunities with existing customers.
- Expand reach within global enterprises across new regions, teams, and decision-makers.
- Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact.
- Coordinate internal expertise to deliver clear, actionable guidance on sustainability topics.
- Represent the customer voice and needs internally to provide input for product development.
- Educate users and guide them toward measurable progress on their Net Zero journey.
- Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts.
- Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets.
- Collect, consolidate, and prioritize product feedback.
- Analyze CO₂ emission patterns across farms, identify opportunities for reduction, and present actionable insights to customers.
- Support sustainability teams and farm technicians in effectively communicating reduction measures to farmers.
Requirements
- Have 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end.
- Are hands-on, reliable, and detail-oriented.
- Thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracks.
- Are people-centric and proactive.
- Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned.
Skills
- German (C2)
- English (C1+)
Location
- Berlin
Work Type
- Onsite
Experience Level
- 3+ years of experience
About the Company
- We build software that helps companies along the food system get to Net Zero.
- ~31% of global GHG emissions originate from food-related activities.
- Climate performance has become an overall business performance indicator.
- Enterprises are mandated by regulatory bodies to disclose their climate performance.
- Companies have set ambitious reduction targets that need to be met over the next 10 years.
- Enterprise software and new business processes can help.
- Raised >€10m in funding.
- Launched enterprise product.
- Signed and onboarded some of the largest F&B players in Europe.
- Put together what we believe is the best-suited early stage tech team in Europe.
Equal Opportunity
- Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.