Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Senior Client Advisor - Harrods role.
Rezi rewrites your resume against Valentino's job description. Free.
Tailor your resume to this Senior Client Advisor - Harrods role.
Rezi rewrites your resume against Valentino's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Client Advisor - Harrods posting at Valentino — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Client Advisor - Harrods posting at Valentino — free, in seconds.
About the Role
Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
Responsibilities
- Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
- Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs.
- Implement advanced styling techniques to enhance cross-selling and increase average ticket size.
- Retain existing clients and recruit new and potential clients.
- Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints.
- Exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
- Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling.
- Act as a point of reference for the store staff team on knowledge and storytelling techniques.
- Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, and consignment processes.
- Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
- Leverage company tools and systems to streamline store activities.
- Support junior staff in the effective use of these tools.
- Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
- Mentor junior staff to achieve exceptional client service and sales performance.
- Foster a cooperative and supportive environment, contributing to collective success through seamless teamwork.
- Guide and empower colleagues, cultivating a culture of continuous learning and growth.
- Demonstrate clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
- Possess a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
- Anticipate needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.
Requirements
- Mastering every stage of the Valentino Client experience, from preparation to retention.
- Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
- Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
- Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs.
- Implement advanced styling techniques to enhance cross-selling and increase average ticket size.
- Retain existing clients and recruit new and potential clients.
- Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints.
- Exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
- Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling.
- Act as a point of reference for the store staff team on knowledge and storytelling techniques.
- Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, and consignment processes.
- Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
- Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.
- Support junior staff in the effective use of these tools (when applicable).
- Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
- Mentor junior staff to achieve exceptional client service and sales performance.
- Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
- Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
- Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
- Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
- Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.
Skills
- Sales Achievement
- KPI Mastery
- Clienteling
- Client Engagement
- Client data acquisition
- Product Knowledge
- Storytelling
- Operations
- Team Collaboration
- Mentorship and Knowledge Sharing
- Strategic Communication
- Operational Acumen
- Proactive Problem-Solving
Location
- Harrods
Work Type
- Full-time
Experience Level
- Senior
About the Company
- A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
- Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
- Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
- The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
- Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.