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About the Role
NaTran Deutschland offers customers non-discriminatory and reliable access to the gas transmission network. To strengthen our team in Berlin, we are looking for a dedicated individual for customer support and operational transport processing.
Responsibilities
- Monitor transport processing systems and ensure reliable gas transport processing with customers.
- Clarify questions regarding the allocation of transport capacities with customers, physical dispatching, and adjacent network operators.
- Analyze disruptions in first-level support, initiate initial solutions, and coordinate further processing as needed.
- Support continuous process improvements and the further development of technical documentation.
Requirements
- Enjoys working at the interface between customers and technology.
- Enjoys working with various IT systems with concentration.
- Willingness to work in a 3-shift system and independently.
- Good IT skills.
- Very good German and English language skills.
Skills
- Customer Service
- Technical Customer Support
- Process Understanding
Location
- Berlin
Work Type
- 3-shift system
Experience Level
- Professional experience in Customer Service or Technical Customer Support is ideal.
Education Level
- Completed degree (e.g., Business Administration or Computer Science) or comparable training.
Benefits
- International company operating successfully in a future-oriented market.
- Varied range of tasks with diverse opportunities for professional and personal development.
- Attractive remuneration with additional benefits.
- Collegial team that combines professionalism and enjoyment of work.
About the Company
- NaTran Deutschland GmbH is a wholly-owned subsidiary of the French NaTran SA and operates a significant pipeline system for gas transport in Germany and between France, the Czech Republic, and Austria as a supra-regional transmission system operator.