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About the Role
In this role within Engine’s Product & Technology function, you’ll be the primary technical point of contact for Cards for the product, engineering, and client success teams. You’ll be responsible for managing day-to-day communications with card schemes, handling incidents, and investigating bugs for clients. You’ll also ensure Engine’s card processor remains compliant with Visa and Mastercard mandates. Your work will span product strategy, client-facing requirements gathering & solution design, and technical card product ownership in an Engineering context.
Responsibilities
- Review and track Visa and Mastercard bulletins to completion in a timely manner, cascading information to appropriate teams.
- Ensure mandates are implemented in line with card scheme requirements and deadlines.
- Ensure appropriate compliance with MasterCard/VISA Scheme rules.
- Serve as the technical point of contact with Card Schemes (including Mastercard and Visa), ensuring alignment with internal and external stakeholders.
- Provide technical support on various card projects across multiple card schemes.
- Act as an escalation point for card queries and issues, working closely with Engine’s cards engineering and client success teams, providing technical expertise to drive solutions.
- Support the product team and solution architects in designing solutions that meet client needs and future roadmap items.
- Prepare and maintain card product documentation, including user guides and FAQs, for client success and Engine clients.
Requirements
- Relevant experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing.
- Card payments and card scheme knowledge/experience in the debit or credit card industry.
- 2+ years of experience working in a Financial Institution, preferably in banking.
- Experience working across different regions and jurisdictions is a plus.
- Comfortable leading multiple workstreams concurrently.
- Strong analytical and problem-solving skills.
- Ability to effectively partner with different teams and build effective working relationships (particularly with engineering, delivery, and product).
- Excellent written and verbal communication skills.
- Ability to balance workload and schedules with multiple priorities and ad hoc escalations.
Skills
- Visa/Mastercard
- Card payment regulatory compliance
- 3DS
- Mobile wallets
- Card processing
- Debit card industry
- Credit card industry
- Analytical skills
- Problem-solving skills
- Communication skills
Location
- Hybrid
Work Type
- Hybrid Working
Experience Level
- 2+ years experience working in a Financial Institution
Benefits
- 33 days holiday (including public holidays)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service
- Option to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice
- Company enhanced pension scheme
- Life insurance at 4x your salary
- Group income protection
- Private Medical Insurance with VitalityHealth (including mental health support and cancer care)
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership (retail discounts, wellness platform, weekly free and boosted perks)
- Access to initiatives like Cycle to Work
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
About the Company
- At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
- Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business.
- Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up.
- This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.
- We draw upon our experience as knowledgeable bankers, and best class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.
Equal Opportunity
- Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
- Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.