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About the Role
Point72's Technology team is evolving the firm's IT infrastructure and engineering capabilities to stay at the forefront of technology. We experiment with open-source solutions, modern cloud architectures, and AI to drive smarter decision-making and enhance platforms. We support professional development, encourage innovative ideas, and aim for you to make a real business impact.
Responsibilities
- Support the Treasury team across repurchase agreement trading, margin, and stock loan workflows in a fast-moving front-office environment.
- Proactively identify and resolve highly complex and business-critical production issues by diagnosing root causes, coordinating fixes, and keeping stakeholders informed.
- Monitor mission-critical workflows, data feeds, and scheduled processes to ensure service levels are met.
- Analyze application and data issues affecting financing, margin, and borrow activity, and drive timely remediation with technology partners.
- Partner with development teams to translate recurring support themes into clear requirements, priorities, and durable platform improvements.
- Support Margin and Stock Loan teams by ensuring applications, reports, and data flows are available and accurate.
- Coordinate application releases by validating changes, completing post-deployment checks, and confirming production readiness.
- Improve support processes by creating runbooks, strengthening controls, and identifying opportunities to reduce manual intervention.
- Collaborate across global Technology and Treasury teams to support business continuity, incident response, and reliable service delivery.
- Provide off-hours support, including weekends, as required.
Requirements
- 5+ years of industry experience in a front-office support role.
- Strong understanding of fixed income products and financial markets workflows.
- Ability to manage multiple priorities in a dynamic, time-sensitive environment.
- Proficiency in database querying for data analysis, troubleshooting, and production issue investigation.
- Coding or scripting skills to support automation and problem resolution.
- Working knowledge of desktop operating environments and database-backed applications.
- Strong troubleshooting, coordination, and problem-solving skills in production technology environments.
- Excellent verbal and written communication skills, with the ability to support both business users and technology partners.
- Develop support processes, documentation, knowledge articles, and operational procedures.
- Commitment to the highest ethical standards.
Skills
- Database querying
- Coding
- Scripting
- Troubleshooting
- Coordination
- Problem-solving
- Communication
Experience Level
- 5+ years of industry experience
Education Level
- Bachelor’s degree or formal training in computer science or a related technical field
Salary/Compensations
- $170,000-$225,000 (USD)
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
- Mental and physical wellness programs
- Tuition assistance
- A 401(k) savings program with an employer match
About the Company
- Point72 is a leading global alternative investment firm led by Steven A. Cohen.
- Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies.
- We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
- For more information, visit https://point72.com/.