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About the Role

We are seeking an experienced General Manager to lead Chautauqua Lake KOA Holiday, taking full ownership of the property, team, and guest experience. This is a hands-on leadership role for an individual passionate about hospitality, team building, property management, and balancing guest satisfaction with business performance. The General Manager will oversee the full seasonal operation, focusing on creating a positive work environment, delivering outstanding guest experiences, maintaining high property standards, and achieving financial goals.

Responsibilities

Take ownership of the campground’s financial performance and make thoughtful decisions that support long-term success.
Manage labor, expenses, purchasing, and other controllable costs within budget.
Adjust scheduling and spending based on occupancy, seasonality, and business needs.
Partner with Operations and Marketing on pricing, promotions, and other opportunities to increase revenue.
Identify ways to improve profitability without compromising the guest or team experience.
Oversee approved capital projects and ensure they are completed on time, within budget, and to a high standard.
Lead the team in delivering exceptional hospitality throughout every stage of the guest experience, from reservation through departure.
Maintain a visible leadership presence throughout the campground and stay closely connected to what guests are experiencing.
Train and hold the team accountable for strong phone, reservation, hospitality, and service recovery standards.
Proactively identify and resolve guest concerns.
Build on Chautauqua Lake KOA Holiday’s strong reputation while continuing to look for ways to improve the guest experience.
Create an experience that earns strong guest feedback across online reviews and guest surveys.
Recruit, hire, onboard, train, schedule, coach, and develop a strong seasonal team.
Establish clear expectations and accountability across all areas of the campground.
Provide regular feedback, recognition, coaching, and development.
Address performance and conduct concerns promptly and consistently.
Build a collaborative, high-performing culture where team members understand how their work contributes to the success of the property.
Create an environment where team members feel supported, valued, and accountable.
Take ownership of the overall appearance, condition, cleanliness, and safety of the campground.
Maintain high standards across campsites, cabins, amenities, common areas, landscaping, facilities, and other guest-facing spaces.
Ensure the pool, activity areas, playgrounds, dog parks, camp store, trails, recreational facilities, and other amenities are clean, safe, functional, and guest-ready.
Establish consistent property walks, preventative maintenance practices, and operating routines.
Identify and resolve issues before they negatively impact the guest experience.
Ensure the campground consistently meets Team Outsider and KOA standards.
Successfully lead the full seasonal operation, including spring opening, peak summer operations, and fall close-down.
Build organized, repeatable systems that allow the campground to operate safely and efficiently.
Maintain strong processes around scheduling, inventory, purchasing, cash handling, safety, and other operational responsibilities.
Become proficient in the campground’s reservation and point-of-sale systems and ensure the team uses them effectively.
Ensure company policies, operating standards, safety requirements, and administrative processes are consistently followed.
Stay organized and ahead of the business as occupancy, team needs, and operational priorities change throughout the season.
Maintain proactive, clear, and consistent communication with your manager and Home Office partners.
Identify and communicate risks, challenges, and opportunities early.
Come prepared for regular leadership, financial, and operational meetings.
Collaborate effectively with Operations, People, Marketing, Finance, and other support teams.
Follow through consistently on commitments, priorities, and action items.
Know when to solve an issue independently and when to ask for additional support.

Requirements

Strong experience leading a hospitality, campground, resort, property, or similarly complex operation.
Demonstrated success leading and developing teams.
Strong financial and business acumen, including experience managing budgets, labor, expenses, and revenue.
A high standard for hospitality, cleanliness, safety, and property condition.
Strong organization and the ability to manage multiple priorities in a fast-paced, seasonal environment.
Confidence addressing performance issues and holding people accountable.
Strong judgment and practical problem-solving skills.
A proactive communication style with a track record of following through.
Comfort working hands-on and being highly visible throughout the property.
The ability to adapt quickly as guest needs, team needs, weather, occupancy, and operational priorities change.

Skills

Hospitality management
Team leadership and development
Financial management
Budget management
Labor management
Expense management
Revenue generation
Property maintenance
Customer service
Operations management
Staff training
Performance management
Problem-solving
Communication
Adaptability

Location

Chautauqua Lake

Work Type

Full-time
Seasonal

Experience Level

Experienced

About the Company

KOA Holiday campgrounds offer a blend of the KOA convenience campers love, with added amenities and services that make them a destination in your travels.
Team Outsider is committed to creating a culture of belonging and providing opportunities for growth and development.