Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Head of Credit Control, EMEA role.
Rezi rewrites your resume against IQ-EQ's job description. Free.
Tailor your resume to this Head of Credit Control, EMEA role.
Rezi rewrites your resume against IQ-EQ's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Head of Credit Control, EMEA posting at IQ-EQ — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Head of Credit Control, EMEA posting at IQ-EQ — free, in seconds.
About the Role
Lead the Credit Control function across the Europe, Middle East and Africa (EMEA) region, providing senior leadership, structure, and consistency to the end-to-end credit control process. This hands-on leadership role involves developing the function, building and leading a high-performing team, owning the credit control strategy and operating model, and representing Credit Control internally and externally.
Responsibilities
- Lead and take end-to-end ownership of the Credit Control function across EMEA, defining strategy, governance, policies, and operating standards.
- Drive consistency and continuous improvement across the region.
- Build, develop, and lead a high-performing Credit Control team, providing direction, coaching, performance management, and support.
- Drive the implementation and adoption of an IT-enabled credit control solution across EMEA.
- Ensure alignment with Group policies, process standardisation, and effective support for ongoing system and process changes.
- Act as the senior Credit Control representative, partnering with Finance Leadership, the Regional CFO, client services teams, and clients.
- Manage escalations, resolve complex issues, and embed strong credit control practices across the business.
- Improve cash collection performance, working capital, and Lock Up Days by delivering insight-led reporting.
- Manage debtor risk, resolve aged debt, and provide recommendations to enhance financial performance and control.
Requirements
- Previous experience in credit control, accounts receivable, or collections.
- Proven track record of leading and developing teams across multiple countries, shared service environments, or onshore/offshore delivery models.
- Successfully led process, policy, systems, or transformation initiatives within a credit control function.
- Experience including the implementation of automated credit control or collections solutions.
- Confident and credible communicator with the ability to influence senior stakeholders.
- Ability to build strong client relationships.
- Ability to effectively manage complex or sensitive debt resolution matters.
- Strong commercial and analytical acumen.
- Experience improving working capital, managing aged and problematic debt.
- Experience operating within multi-currency, multi-jurisdiction global environments.
- Strategic mindset with a hands-on approach.
- Excellent organisational skills.
- Strong attention to detail.
- Advanced MS Office/Excel proficiency.
Skills
- Credit Control
- Accounts Receivable
- Collections
- Team Leadership
- Process Improvement
- IT Solution Implementation
- Stakeholder Management
- Client Relationship Management
- Cash Collection
- Working Capital Management
- Debtor Risk Management
- Reporting
- Commercial Acumen
- Analytical Acumen
- Organisational Skills
- Attention to Detail
- MS Office/Excel Proficiency
Location
- London
- Luxembourg
- Amsterdam
Work Type
- Permanent
- Hybrid
Experience Level
- Senior Leadership
Education Level
- Professional accountancy or credit management qualification (e.g., ICM, AAT, or equivalent) is advantageous.
Salary/Compensations
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
Benefits
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend.
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
About the Company
- A leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
- Employs a global workforce of 6,500+ people across 25 jurisdictions.
- Has assets under administration (AUA) exceeding US$857 billion.
- Works with 13 of the world’s top-15 private equity firms.
- Services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
- Driven by the Group purpose, to power people and possibilities.
- Committed to sustainability, building and maintaining long-term relationships with all stakeholders, and reducing environmental impact.
- Fosters an inclusive, equitable and diverse culture.
- Invests in employee growth through learning and development programmes.
- Supports employees in achieving balance and flexibility through a hybrid working approach.
- Empowers employees to achieve their potential.
- Committed to growing relationships with clients and supporting them in achieving their objectives.
Equal Opportunity
- Committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.